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LiveZilla Pricing & Version Comparison

All prices in Euro inclusive VAT (if applicable)






LiveZilla PRO LiveZilla ONE
Non-expiring perpetual License
LiveZilla Apps
LiveZilla Knowledge Base
LiveZilla Statistics & Reports
LiveZilla GeoTracking
Show feature list
LiveZilla APP for Windows
LiveZilla APP for Mac OSX
LiveZilla APP for Linux
LiveZilla APP for IOS
LiveZilla APP for Android
Multi-Language Support (auto detection)
Multi-Website Support
Multi-Domain Support
IPv6 Ready
Translation Editor
User / Group Permissions
Data API
Sound & Visual Alerts
Webbased Operator Console
Customization and Branding
Multi-Language Support (auto detection)
Receive emails via POP or IMAP
Send emails through SMTP
Send & receive messages via Facebook and Twitter (API)
HTML and Plaintext Emails
Full SSL Support
SPAM-Free, secure and unified mailbox
Assign Tickets to Operators
Assign Chats to Tickets
Dynamic / Automatic Ticket Templates
Track all kind of business issues
Send and receive attachments
Link Chats and Tickets
Flawless Knowledge Base integration
Waiting Time indicator
Search & Filter options
Collision Avoidance
Alerts & Notifications
Website screenshot
Multi-Operator Support
Chat forwarding (to Operators and Groups)
On-Site and Off-Site Chats (Widget or external window)
Chat Bots / Virtual Assistant
Chat Bot API
Instant Callback Service
Public Chat rooms (X operators / X visitors)
Quality Assurance Chats
Classroom, E-Learning and Conference Chats
Public Group Chats
Ratings / Feedback Form
Operator Initiated Chats / Chat Invitations
Different Chat Invitation Styles
Group Chat Queue Line (waiting time & position)
Operator Chat Queue Line (waiting time & position)
Chat Priority Levels
Global Chat Archive
Chat Opening Times / Schedule
Answer Suggestions / Quick Search Window
File Transfers (bi-directional)
Global Canned Messages / File Management
Real-Time Translation Service (bi-directional)
Custom Input Fields (Chats & Offline Messages)
Typing Indicator (bi-directional)
Email Chat Transcripts
Automatic Chat Invitations
Monitoring website visitor parameters
URL-Based Visitor Filters
Security Filter / Ban visitor
Co-Browsing
Monitor different websites in one client
Different operator monitoring permission levels
Maximum number of Websites & Domains Unlimited Unlimited
Maximum number of concurrent Chats & Tickets
Unlimited Unlimited
Maximum number of Contacts & Customers
Unlimited Unlimited
SLA Email Support 8/5 -
No monthly fees! Pay just once and you own the license.
1 Operator or Bot
- Free
2 Operators or Bots
-
3 Operators or BotsSave 20%  -
5 Operators or BotsSave 25%  -
10 Operators or BotsSave 30%  -
Unlimited Operators and Bots -



To receive a 20% discount please send us an invoice from
a competitor before you purchase your LiveZilla PRO license.

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Frequently Asked Questions

What does 'Operator' mean?

An operator is a user of LiveZilla (the person that is chatting with your website visitors). The amount of Operator Licenses available determines the number of operators (users) that can concurrently sign on to the system. You can install the LiveZilla Operator Client software on any number of computers and you can create any number of operator accounts regardless of the license type.



Is the pricing on a yearly or on a monthly basis?

No, neither yearly nor monthly. All operator fees are one-time payments for non-expiring licenses of the version valid at the time of purchase. There are no running costs.



What's the version upgrade pricing?

All updates within the major version are free of charge. Major version upgrades (e.g. from 6.x to 8.x) will cost 50% of the operator licensing fee. Discounts (from vouchers) will not apply for upgrades.



Can I combine a ONE with a PRO license?

No, that's not possible. As the name implies, LiveZilla ONE is for one operator only. If you like to have two operators online at the same time, you will need to purchase 2 PRO operator licenses.



What happens when my trial expires?

When the trial period has ended, it will automatically downgrade you to LiveZilla ONE (= only ONE operator can be signed on at a time). In order to have multiple operators signed in please buy a LiveZilla PRO license through the LiveZilla Online Shop.
Can I upgrade my package later?

Yes, all license types shown here can be combined freely. You can add additional Operator Licenses at any time.
You can also upgrade your existing PRO license to the next higher package (e.g. from 3 operators to 5) and you will only have to pay the price difference. Please note that discounts (voucher codes) will not apply here.



Is the ONE version really free?

Yes, it's free. If you are an individual, this version will surely meet your requirements.



How can I install LiveZilla ONE?

The installation process is the same as for the PRO version. When the free 30 day trial expires, it will downgrade you to LiveZilla ONE automatically.



Must I start with a free Trial?

Yes. When setting up a new LiveZilla Server, it will initiate the free 30 day trial period, regardless which version you like to use. This trial period allows you to try the PRO version without any limitation.