An operator is a user of LiveZilla (the person that is chatting with your website visitors). The amount of Operator Licenses available determines the number of operators (users) that can concurrently sign on to the system. You can install the LiveZilla Operator Client software on any number of computers and you can create any number of operator accounts regardless of the license type.
Is the pricing on a yearly or on a monthly basis?
No, neither yearly nor monthly. All operator fees are one-time payments for non-expiring licenses of the version valid at the time of purchase. There are no running costs.
What's the version upgrade pricing?
All updates within the major version are free of charge. Major version upgrades (e.g. from 4.x to 5.x) will cost 50% of the initial operator licensing fee. Premium Option upgrades are always free. Discounts (from vouchers or Premium Bundles) will not apply for upgrades.
Can I combine a ONE with a PRO license?
No, that's not possible. As the name implies, LiveZilla ONE is for one operator only. If you like to have two operators online at the same time, you will need to purchase 2 PRO operator licenses.
What happens when my trial expires?
When the trial period has ended, it will automatically downgrade you to LiveZilla ONE (= only ONE operator can be signed on at a time). In order to have multiple operators signed in please buy a LiveZilla PRO license through the LiveZilla Online Shop.
Can I upgrade my package later?
Yes, all license types shown here can be combined freely. You can add single Premium Options or additional Operator Licenses at any time.
You can also upgrade your existing PRO license to the next higher package (e.g. from 3 operators to 5) and you will only have to pay the price difference.
Is the ONE version really free?
Yes, it's free. Like the PRO version, it can be extended with our set of Premium Options but these are not required in order to use the core functions of LiveZilla. If you are an individual, this version will surely meet your requirements.
How can I install LiveZilla ONE?
The installation process is the same as for the PRO version. When the free 14 day trial expires, it will downgrade you to LiveZilla ONE automatically.
Must I start with a free Trial?
Yes. When setting up a new LiveZilla Server, it will initate the free 14 day trial period, regardless which version you like to use. This trial period allows you to try the PRO version (including Premium Options) without any limitation.
