Shortcuts & QuickSearch
When chatting with your website visitors, you often have to answer the same questions and use the same phrase. No need to type these.
Using simple shortcuts, you can answer recurring questions in a second.
Even better, the in-built quick search will search the knowledge automaticaly to find matching resources for you. Just type a
single word to get a list of matching canned resources.
Chats between X Operators and X website visitors
Chat forwarding (to Operators and Groups)
Quality Assurance / Mentor Chats
Different Chat Invitation Styles
Group Chat Queue Line (with approx. waiting time and queue position)
Operator Chat Queue Line (with approx. waiting time and queue position)
Chat Priority Levels
Global Chat Archive
Email Chat Transcripts
Customization and Branding
Answer Suggestions / Quick Search Window
Typing Indicator (bi-directional)
Chat Opening Times / Schedule