We are using LiveZilla free for out one operater service and very pleased with it.
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LiveZilla General Features
Easy-to-use, Flexible and Powerful Helpdesk Software
LiveZilla, the Next Generation Live Help and Live Support System connects you to your website visitors. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time. Turn visitors into customers - with LiveZilla!
Use Live Chats / Live Help to get in touch with your website visitors instantly. Ask visitors whether they have questions or need help and increase customer satisfaction and sales.
Provide premium customer service by chatting live with your customers and give direct assistance where it's needed - at any time!
Live Chat Overview
Ticket System & Help Desk
LiveZilla is the perfect contact platform, even when you are offline. Using a customizable online web form, your website visitors can leave you a message whenever they need your help or want to get in touch with you.
LiveZilla will streamline your customer service and improve customer support efficiency by providing your staff with the tools needed to provide effective support.
Help Desk Overview
Real-Time Visitor Monitoring
LiveZilla's integrated real-time visitor monitoring feature enables you to see instantly, who's on your websites.
See who referred your visitors, where your visitors are from (Country, City, Region), what keywords were used to find your site and the path by which they navigate your website.
Visitor Monitoring Overview
Mobile & Desktop APPs
Wherever you go, take your favourite Live Chat and Help Desk System with you. LiveZilla is available for the following devices and platforms:
All modern web browsers
Apple Mac OSX