LiveZilla Live Chat
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Straightforward Help Desk & Ticketing Software

Increase efficiency without adding complexity

LiveZilla Live Chat Software

LiveZilla will streamline all communication with a client (chats, tickets, phone calls), within a ticket that has a organized workflow towards resolution of the client issue. Regardless what channel your clients prefer, LiveZilla ticketing system functions as a spam-free unified inbox for all questions and concerns. All kind of communications (emails, chats, sms, tweets, or phone calls) are stored in the system as separate tickets.

Answer with Lightning Speed

Don't waste time formatting emails any longer.

LiveZilla Live Chat Software

Our self-learning template system will pre-format emails for you. In combination with our flawless FAQ integration, most replies won't require you to type a single word. LiveZilla will remember your preferences for different countries automatically.

 Knowledgebase & FAQ

The LiveZilla Knowledge Base (canned ressources) allows your staff to answer recurring questions in just a few clicks.

 Filter and search options

In-built search and filter options allow you to find tickets instantly, regardless what particular information your are looking for.

LiveZilla Ticket & Help Desk Features

Multi-Language Support (with auto detection)
Receive emails via POP or IMAP
Send emails through SMTP
HTML and Plaintext Emails
Full SSL Support
SPAM-Free, secure and unified mailbox
Full ticket lifecycle from opening to resolution
Assign Tickets to Operators
Assign Chats to Tickets
Dynamic/Automatic Templates (email that almost writes itself)
Track all kind of business issues
Send and receive attachments
Link Chats and Tickets
Flawless FAQ integration, respond to inquiries with lightning speed
Waiting Time indicator
Search & Filter options
Collision Avoidance
Alerts & Notifications

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