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Straightforward Help Desk & Ticketing Software

Increase efficiency without adding complexity


LiveZilla Live Chat Software



LiveZilla will streamline all communication with a client (chats, tickets, phone calls), within a ticket that has a organized workflow towards resolution of the client issue. Regardless what channel your clients prefer, LiveZilla ticketing system functions as a spam-free unified inbox for all questions and concerns. All kind of communications (emails, chats, sms, tweets, or phone calls) are stored in the system as separate tickets.





 Full Email Integration
Tickets can be (automatically) created via email, our customizable online form, facebook, twitter, sms, fax, phone and all other channels you use. Configure different mailboxes for sending are receiving emails via SMTP, POP, IMAP.


 Social Media Apps
Send and receive message via Facebook and Twitter. Communicate through the channels your customers use.


Answer with Lightning Speed

Don't waste time formatting emails any longer.

LiveZilla Live Chat Software


Our self-learning template system will pre-format emails for you. In combination with our flawless FAQ integration, most replies won't require you to type a single word. LiveZilla will remember your preferences for different countries automatically.





 Knowledgebase & FAQ
The LiveZilla Knowledge Base (canned ressources) allows your staff to answer recurring questions in just a few clicks.


 Filter and search options
In-built search and filter options allow you to find tickets instantly, regardless what particular information your are looking for.




LiveZilla Ticket & Help Desk Features

Multi-Language Support (with auto detection)
Receive emails via POP or IMAP
Send emails through SMTP
Send & receive messages via Facebook and Twitter (API)
HTML and Plaintext Emails
Full SSL Support
SPAM-Free, secure and unified mailbox
Full ticket lifecycle from opening to resolution
Assign Tickets to Operators
Assign Chats to Tickets
Dynamic/Automatic Templates (email that almost writes itself)
Track all kind of business issues
Send and receive attachments
Link Chats and Tickets
Flawless FAQ integration, respond to inquiries with lightning speed
Waiting Time indicator
Search & Filter options
Collision Avoidance
Alerts & Notifications


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