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Frequently Asked Questions

LiveZilla shows visitors that are on my website for quite a long time. Is that correct?

Most online scripts will only show you active users. That means when a visitor of your website has stopped browsing from page to page he will be kicked from the list after a while automatically.

LiveZilla will even show you these visitors (which are inactive but still on your website). Some people are browsing your website from a computer that runs 24/7 (e.g. a server) and don't close the browser when they leave the computer.

You will see these visitors until they finally close the browser or leave your website and in some cases, these people can be "online" for weeks. Be sure, if you can see these visitors in your LiveZilla Client, they are definitely still on your website.

In case you don't want to see inactive users please activate the setting Hide visitors after X minutes of inactivity which can be found under Server Configuration -> Visitor Monitoring.

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