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I've been using Livezilla for over a year now. I've tried other live chat apps but this has always proven to be the most customer/user...
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Frequently Asked Questions

Knowledge Base
Users and Groups


Can I integrate the LiveZilla Chat Window into my own Android/IOS/Windows Phone app?
How can I pass-thru visitor information?
How can I validate user inputs before granting access to the chat?


Background Colors and Images Are Not Displayed in Report Prints
Can I add my Google Adwords Conversion Code to track chats?
Can I automatically close chats after X minutes of inactivity?
Can I use LiveZilla in combination with cloudflare?
Does LiveZilla provide automatic chat invitations?
Does LiveZilla support LDAP?
How can I configure Dynamic Groups/ Public Group Chats?
How can I create custom Chat Login Input Fields?
How can I hide certain Chat/ Ticket Input Fields or make them required?
How can I optimize LiveZilla's performance?
How can I send chat transcripts / ticket messages by email?
How can I use LiveZilla with multiple websites?
How to use LiveZilla with multiple websites without having to run multiple client instances?
Incoming chats are not allocated equally to my operators
There's a website when I open the LiveZilla URI using my browser. Can I delete it?
What is an instance number (autologin)?
Which placeholders are available in LiveZilla?


Changes in the LiveZilla Server Configuration are not saved. Why?
How to set the required file permissions (CHMOD) on my server installation?
I accidentally checked "Server requires HTTPS". Now I can't login anymore.
I can open the LiveZilla Server URI in my webbrowser while the Server Test fails all the time.
I can't type anything in the chat input box, it's blocked. Why?
I have entered a wrong combination of username and password and my IP is blocked now.
LiveZilla Visitor Monitoring shows the same IP for all visitors. Why?
The GeoTracking system doesn't work. All I see is "Loading ...". Why?
The MySQL authentication has changed. How can I change the LiveZilla MySQL settings?
The Realtime Visitor Monitoring does not work. Why?
When I try to start LiveZilla I receive the error message "Could not load file or assembly txkernel".
When I try to start a chat I get the message: "This service is not available."
When I try to start a chat I only get the message: "This service is currently deactivated."
When starting LiveZilla an error occours: "Class not registered"
When trying to install MDAC I receive an error and the LiveZilla installation fails.
When trying to upload my server using FTP I receive "permission denied (550)".
When trying to validate my database configuration I receive a 1044 / 1045 / 2002 MySQL error.


Can I design my own custom Chat Invitation?
Can I install LiveZilla on my / Windows Webserver?
Can I use LiveZilla on my Linux webserver?
Do you offer a version for Mac OSX?
Do you provide API access?
Does LiveZilla use cookies? Can cookies be turned off?
How can I download and install the free version LiveZilla ONE?
How can I install LiveZilla?
How can I offer commercial chats with LiveZilla?
How can I use/configure the LiveZilla Ticket system?
How does the LiveZilla versioning concept looks like?
Is there a way to make the program support SSL? How do I enable HTTPS?
Is there a web based LiveZilla console or client?
LiveZilla shows visitors that are on my website for quite a long time. Is that correct?
My AntiVirus software is blocking LiveZilla. Why?
The last octet of all IP's is masked (xxx). Why?
What DOCTYPES are supported by LiveZilla?
What are the functional differences between On-Site and Off-Site chat integration?
What are the hardware/software requirements to use LiveZilla Live Chat?
What are the pricing plans?
Why are taking chat invitations and website pushs so long to appear in the visitors browser?
You announced a BETA but it's delayed a lot. Why?


Do I need a module for integration with Prestashop, Drupal, Wordpress?
Do you have any security advices?
How can I add the Chat Bot / Virtual Assistant to my website?
How can I install LiveZilla on additional computers?
How do I integrate the LiveZilla Chat / Tracking service into my website?
I don't manage to FTP my files using the LiveZilla Server Admin wizard. Any alternative ways?
I need to move my LiveZilla Server Installation to a new webserver. How to do that?
What is PHPinfo? How can I access it?

Knowledge Base

How do I use and configure the LiveZilla Knowledge Base?


How can I edit texts, emails and phrases?
How can I translate the Customer Side Client into my native language?
How can I translate the Operator Client into my native language?
How can I use/activate the real-time translation service for chats and tickets?


Can you extend my free trial period?
Can you provide me with an Invoice/Advice of Payment in advance?
How can I increase the daily limitation of 500 visitors in the statistics and reports?
How can I measure conversion rates and other parameters?
How can I transfer licenses when I change my hosting company?
How often will you bring out major version upgrades that may require me to pay again?
I can't see any statistics and reports.
What is the GeoTracking accuracy? How many countries are included in the GeoTracking database?
What's the version upgrade pricing?
Where can I find my invoice?


After updating my LiveZilla installation I am not able to login anymore.
How can I update an existing LiveZilla (Server) Installation?

Users and Groups

How can I add further departments / groups / users / operators?
How can I change/reset the administrator password?