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LiveZilla - Change Log


 Geo Tracking Database update


 Geo Tracking Database update


 Geo Tracking Database update
 Offline Activator


 Geo Tracking Database update
 XSS vulnerabilities


 Empty chat transcrips can be deactivated (opt-out)
 Geo Tracking Database update
 Device detection list updated
 Operators API can't be queried for online operators
 PWA manifest not detected due to invalid scope


 Geo Tracking Database update
 jquery updated to 3.4.1
 Several PHP 7.4 compatibility fixes
 SQL error when aggregating daily events
 LDAP "You've been logged off by another operator" error


 When LDAP is set as login method, regular login is deactivated
 Geo Tracking Database update
 Different deprecated warnings
 Memcache and Memcached configuration is switched


 Invert Chat/Ticket offset option
 Geo Tracking Database update
 Better Chat/Ticket invite offset
 Minor performance optimizations
 No error message when uploading larger files that can't be stored
 Chat widget sometimes not responding on chrome after very long idle time
 Ticket reminder not working reliably depending on target date


 Geo Tracking Database update
 WidgetAPI.OptInCookies function will remove lz_no_cookie


 Geo Tracking Database update
 Chat invites not showing when refreshing page
 Attachments can't be added when replying to a ticket sometimes
 Minor Performance Optimizations


 Geo Tracking Database update
 New Group / Visitor filters can't be created
 Ticket file attachment no clickable
 XSS vulnerability (FG-VD-19-085)


 Geo Tracking Database update
 Posting HTML code along with files deactivates masking on operator side (XSS)
 SQL Injection vulnerability (FG-VD-19-082, CVE-2019-12939)
 SQL Injection vulnerability (FG-VD-19-086)
 Denial of Service vulnerability (FG-VD-19-084, CVE-2019-12940)
 XSS vulnerability (FG-VD-19-085)
 XSS vulnerability (FG-VD-19-087)
 CSV Injection vulnerability (FG-VD-19-088)


 Geo Tracking Database update
 Unusual high amount of file uploads log entry when activating CoBrowse feature


 Knowledge base can be shown on server page option
 Ticket reply composer generic input field suggestions are now disabled
 Geo Tracking Database update
 Terms & Conditions not scrollable
 Knowledge base editor not saving when ID was changed
 Custom placeholders not shown when using Add Placeholder function
 Feedbacks not showing in monthly reports


 Progress Web App Support
 Notification API replaces generic LiveZilla notifications
 Avatar images might be deleted when changing operator account
 Creating new public chat group fails
 Knowledge base folder ID not working reliably
 Sounds not playing (Windows APP)


 Operator free text status is now shown within Group Chats
 Offline operators can be hidden in Group Chats
 Operator to Operator chats can be started from group chat room
 Data API function "Get active Chat sessions"
  Geo Tracking Database update
 Whisper messages will be removed when creating a ticket from chat
 Social Media Channels (Facebook, Twitter) removed
 Widget show chat icon even when all ops are offline (mobile)
 Placeholders %ticket_id%, %ticket_hash% and %subject% not working in ticket reply composer
 Paste not working in ticket composer signature field


 API function terminate chat session
 Geo Tracking Database update
 Auto forwarding targets are defined by number of chats instead of operator id
 Knowledge base folder now have a folder class
 Header avatar image showing questions marks (invalid url)
 Access to chat transcripts via Data API not working sometimes
 Visitors can leave message when operators are online configuration not working
 Chat feedback not showing automatically on mobile in external chat window
 File upload extension blacklist/whitelist not working
 Custom fieldback fields can break reports
 Chat forwarding not working when operator has not language set


 Deleted ticket will be immediately removed from database
 Copy of ticket operator replies with be sent as BCC instead of CC
 Geo Tracking Database update
 Knowledge base IDs max length is 256 now
 Leave message button not visible (graphic / overlay button)
 Some tickets don't show waiting time
 Umlauts not working in Avatar
 File uploads not working reliable in Internet Explorer
 Chat waiting/delay message not showing
 HTML editor form size issues
 New roles can't be created
 Firefox and IE don't display screenshot preview in chat


 Send ticket autoresponder when ticket is created by operator (optional)
 Chat API
 RealTime Dashboard
 Chat button codes site sharing can be deactivated
 New ticket category overdue
 Improved CoBrowse feature / in browser screen sharing
 More direct chat widget file uploads
 Message sneak peek
 Send welcome to operator email after creating account
 Operator Roles (permissions)
 API ticket list attribute PublicLink URL
 InConsole Configuration Assistant
 Operator status info text
 Save chat message as knowledge base entry from context menu
 All Chat Widget colors will be calculated based on primary color
 Chat widget script can now autodetect scheme
 Bots can send chat invites
 Skill based chat routing
 Location based chat routing
 External widget operator message preview
 Ban / filter button visible before accepting a chat
 Chat invite message can be an Image
 Ticket / Leave Message Invites
 Chat icon loading animation when connecting
 Language based chat routing
 External widget input field
 Auto resizing chat widget input field
 Encrypt files in uploads folder
 Multiple concurrent Chat Invites are possible now
 Change MySQL encoding from utf8 to utf8mb4
 Operator account language will define console UI language
 Websites default font will be used in chat widget
 HTML editor buttons can wrap
 Dynamic code option can now be used with floating button
 Ticket list rows will have highlighting background color depending on ticket priority
 Operator list in forwarding form is now sorted by the number of active chats (ascending)
 Eye Catcher removed
 Group level queue waiting message removed


 Geo Tracking Database update
 Dynamic code option can now be used with floating button
 API Ticket CallMeBack attribute is ignored
 When setting a ticket operator, the active operator account is assigned instead
 Floating button shows in wrong position
 When changing ticket operator/group, sub channel and sub status might be removed


 Geo Tracking Database update
 New LDAP accounts will be signed off after login
 Website header manipulation can be used for XSS attacks


 Geo Tracking error Cannot declare class Action


 Geo Tracking Database Update
 Knowledge base files are being deleted after changing id
 New LDAP accounts will be signed off after login
 Classic image chat button code syntax error when using parameters (& instead of ?)


 API Ticket attribute SALT added
 API Ticket attribute HASH added
 Geo Tracking Database Update
 Ticket screen capture not working
 API ticket list parameter group_id not working
 Chat widget custom link element too wide
 Chat widget custom link iframe too small
 Chat widget custom link iframe is reloading frequently
 After showing chat offline info, the widget login mask remains visible
 When operator account was deleted knowledge base entry page shows unknown editor.
 Chat widget language auto detection not working when visitor monitoring is deactivated
 Chat image button ignores opening hours of target group


 Multi ticket message merging can be deactivated
 Geo Tracking Database Update
 Invite "no, thanks" link is now <span> a instead of <a>
 Hide operators last name not working for typing indicator
 Resetting ticket search setting does not apply correctly
 Event condition chat start and chat end can be triggered with no chat activity
 Ticket status change on customer reply is not logged
 Ticket reminder year field to small


 Search for tags only by leaving the input field empty
 Widget can now embed custom links via IFRAME
 SEO friendly knowledge base URLs (mod_rewrite)
 Tags can be shown in knowledge base
 Ticket sub channel can be unset from context menu
 Ticket sub status can be unset from context menu
 Default knowledge base text color
 Ticket draft remove icon
 Knowledge base popular entries
 Knowledge base related entries
 Knowledge base multiple entries per row
 Knowledge base jump to tree in search results context menu
 Geo Tracking Database Update
 Operator usernames can now include - and _
 Ticket Source can't be changed on existing tickets
 Deleting chat archive entries requires confirmation
 External files are downloadable in chat archive
 Knowledge base search minimum word length will be ignored when comparing with tags
 GEO Tracking will now use the IP server param from the server configuration
 Ticket history mobile optimizations
 Feedback view mobile optimizations
 Ticket Channel becomes Ticket Source
 Timezone Africa/Johannisburg added
 Timezone will be shown on server page
 Resend message not working
 Avatar does not show unicode chars
 Knowledge base entry creation date changes when id changes
 More reliable operator/group availability tracking
 Anonymized feedback not working
 Hide operators last name not working for status messages and feedback
 Knowledge base internal search lists ticket files
 File upload form is always in english
 Social Media setup not scrolling


 Browser language detection can be deactivated
 Knowledge base entries can be configured to open in new window
 Configuration to show full name or first name of operator in chat widget
 Chat widget will not show group title in header
 Ticket messages will not be attached to existing ticket when group has changed
 Knowledge base search field configuration won't save
 Long knowledge base entries not scrollable on IOS
 imagettfbbox(): Could not find/open font error


 Basic input field validation without programming
 Terms of service can be URL or Text
 Cookie OPT-IN API Interface
 Cookie / Tracking OPT-OUT API Interface
 Visitor Monitoring (CoBrowse and History) can be deactivated for chat details
 Replace file_get_contents with cURL calls
 Geo Tracking database will be included in installation, requests will be target to installation
 Ticket details URLs are clickable
 DNT Header will disable GeoTracking
 DNT Header will disable all LiveZilla cookies
 Visitor question is editable
 Ticket search sorting not saved correctly
 Pass-thru parameter visitor language can't be overwritten
 Quotes in signature ruin ticket composer functionality
 Ticket draft is always attached to root message
 Chat archive preview text is not shown
 Input configuration cookie not working reliably
 Chat window chat history scrolling down automatically every x seconds
 Ctrl+Enter does not work in chat
 Flexi hover buttons background color does not adapt to service color


 PHP 7.2 Support
 Better search control
 Tag Editor
 Widget Screen Capture
 Ticket Tags
 Chat tags
 Operator post chat survey (Tags)
 Missing php_fileinfo php module detection for windows servers
 Widget dimension 'very small'
 Sound on operator chat invite
 Operator permission Add Tags
 First chat button can be created automatically
 Flex Buttons will show with hover text on mobile devices
 Chat invites will not show in external chat window
 Max outgoing mails per minute increased from 5 to 15
 Chat bot api operator allocation not working without action button
 Email delivery error notification attachments not parsed correctly
 Undo issues on ticket composer
 Ticket / Chat link/merge problems
 Classic mode chat button has no bottom margin on mobile devices
 Tickets auto created from emails will not appear in search results
 Placeholder %ticket_id% is not replaced correctly


 Placeholders added to inactivity auto close texts
 Widget root icon can be configured
 Widget root text (online / offline) can be configured
 Lowres Feedback star images replaced with vectors
 Ticket comments can now include both, file and text
 Typing indicator is now deactivated in whisper mode
 HTML view will be selected by default when viewing a ticket message
 Fulltext search setting removed from knowledge base object level
 Avatar images > 800px will be downscaled
 macOS is not detected correctly in reports
 Incorrect mime type on outgoing emails
 When merging more than two tickets at once, the messages of one or more might be lost
 Image eye catcher z-index is missing
 Auto conversion of missed chats to tickets fails when question (subject) is longer than 500 chars
 Error message "timeout" flooding
 Ticket shortcut "R" not working
 Ticket composer allows to paste broken HTML
 Sorting switches back to automatic when adding entry in knowledge base
 On mobile devices "Live Chat" is default chat button text even when all operators are offline
 Email attachment list not scrollable


 Event system not working reliably
 Line breaks are removed when pasting to ticket / knowledgebase
 macOS is not detected correctly in reports
 Link Generator creates invalid floating button / text link code
 Ticket autoresponder email is not sent in GUI language


 Whisper Mode
 Ticket HTML composer / outgoing HTML emails
 Callback requests can be forwarded to custom callback form URL
 Sortable Knowledge Base Entries
 Global ticket drafts
 Data export function
 Custom Widget Links
 Add Whatsapp Link/Icon to Widget
 Add LinkedIn Link/Icon to Widget
 Add Instagram Link/Icon to Widget
 Add Telegram Link/Icon to Widget
 Ticket sections can be sorted independently
 Knowledge base footer and header
 Create Ticket button visible when chat has ended
 Ticket notifier email includes history link
 Last viewed date is shown before taking over a ticket
 Visitor information panel width increased to 50% of screen width
 More precise icon and text positioning (widget)
 UTF8 encoding issues with visitor file upload folder name
 LiveZilla tray icon on mac is jumping when there are no tickets in the system
 Dereferrer cuts off get parameters
 Email subject encoding issues
 Input field 114 (Question) is treated as a required field even when it's not configured as such
 Ticket waiting time is set to 0 when customer sends multiple emails
 Missing time/date when creating ticket from active chat
 PHP 7.2 incompatibility


 Little UI Update
 Pass-thru URL's are clickable on operator side
 Tickets column in reports table
 Tickets messages created from email are stored with wrong message type (4 instead of 3)
 Some mysql table have no primary key
 Data pass thru Object.key group not working
 Language ISO code not forwarded to custom ticket URL
 Chat widget icons not shown correctly when size is set to large
 Input field info text hover not working
 Problems when using apostrophe in eye catcher custom text
 Broken encoding of german default auto close chat text
 Less results in ticket search when searching for comments is activated


 Flexi Buttons show text in field (instead of hover field)
 Email notification for operators when a new ticket has been addressed
 Search ticket comments
 Ticket composer auto search will remain visible once shown
 Chat welcome message is being removed when human chat invite shows up
 Visitor edit details input field header invisible
 Email encoding issues
 Ticket subject URL detection not working reliably
 Wrong language pre-selected when creating new ticket
 Widget title translation ignored when using classic mode
 Ticket API provide access to deleted tickets
 Chat archive context menu not opening in FireFox


 Knowledge Base Auto Search in Ticket Composer
 Send button in chat widget
 File button in chat widget
 Move ticket message into new ticket
 Leave chat must be confirmed (operator side)
 Missed chats will be stored as ticket (option)
 Event trigger "Chat Closed"
 Custom message when idle chats are closed automatically
 Customizable sounds
 Make time on site independent from visitor poll frequency
 Auto close inactive chats tabs
 3rd party knowledge base url will open in new window
 Luxembourgish language key
 Widget margin can be set to 0 on mobile devices
 Multiple messages created within the same visitor session will be stored in one ticket
 New color for task bar unread message element
 Visitor details will show on 13inch monitor
 Update notification will only be shown to administrators
 Online only setting ignores routing settings
 Operator can't send ticket reply when email field is masked
 Chat feedback form sometimes opens when a new start has been started
 When google translate service connection fails, chat message is dismissed
 Edit visitor details not scrollable
 Chat input field losing focus when open chat is accepted by other operator
 New chats show up in the middle of the task bar
 Group and operator chats not stored in chat archive
 Custom field type multiline "TextArea" treated as singleline "Text" in operator console
 Email encoding issues


 Chats can be removed from chat archive
 Send to function in knowledge base context menu
 Remove from chat archive permission
 File upload progress will be shown in task bar
 Chats requests accepted by other operator will disappear automatically
 Tickets performance optimization
 Chat archive search will include now custom fields
 Ticket messages length limited to 500k chars
 Leave message notice will not show to operators who are not member of the chat
 Ticket assign group / assign operator permissions not working
 Pasting URLs not working when input type is set to HTML
 Event configuration name,state and priority lost when adding/removing action
 When sending (larger) files, no further connections possible
 When sending (larger) files, chat window is closed instead of file upload window
 When sending (larger) files, chat input field is cleared on end
 Chat terms and conditions not working when ticket tos not set
 Encoding problems when creating new knowledge base entry
 Knowledge base read permissions not working reliably


 Chat button can be hidden when chat is not available
 Several hard code texts are translatable now
 Iconv //IGNORE added to improve compatibility when parsing emails
 Inbound telephone number clickable in chat widget
 Allow higher resolution for avatars
 Temporary database problems will not sign off operators
 Current chat id is shown in visitor details
 File ID removed from chat transcript email
 TLD on mails not parsed correctly when longer than 3 chars
 Widget dropdown menu (dots) is visible even when all options are deactivated
 Clicking the eye-catcher will default to chat even when all operators are offline
 No chat invite sound in classic mode
 LDAP users can't change server configuration
 Ticket sub status count includes recently removed tickets


 User Management changes not being saved when switching/reopening the window
 Data pass thru overwrite parameter is ignored once chat has been started
 Subject RE: [HASH] loop when using %subject% placeholder
 Knowledge base search not working when targeting a custom folder
 Area/Website code not stored in chat archive


 Timing events are executed more precisely
 Timezone Asia/Kabul added to represent 4.30 timezone
 Groups without external chat permission are not available for chat invites
 PHPMail is not available for new email accounts
 English translation can't be deleted
 URL's send by external users are clickable
 Subject RE: [HASH] loop when using %subject% placeholder
 E-Mail HTML encoding issues
 Language pass thru parameter gets lost when searching the knowledge base
 Broken UI when forwarding a chat to group with many members
 Visitor info tab is not updated when switching to chat with unread message
 Several chat forward/invite UI issues
 Data pass thru overwrite parameter is ignored once chat has been started
 Ticket message date on mobile devices
 LiveZilla doesn't reconnect after OS hibernation


 Secure/http-only cookie support
 Show group in chat invites table
 Notification icon (tray and taskbar) will show until message has been read
 HTML format removal is optional
 Better visitor status indicator
 Operator placeholders can be used in chat transcript email
 Parameter to overwrite existing pass-thru information
 Knowledge base category title is now clickable
 Cache expiration date changed from visit + 1 day to visit + 1 year
 Country flag in chat list
 Declining operator not shown in chat archive
 Chat notification problems on android
 Chat button will appear fixed on both mobile and desktop
 Chat invite issues with pure visitor monitoring code
 Customer question can't be modified
 Chat invites not working with fixed target group (routing)
 Chat messages get lost when sending multiple short messages quickly


 Chat login mask can be activated for bot chats
 Data pass thru parameter issues
 Wrong group selected when creating multiple tickets from emails
 Chat can't be routed to specific operator/group in Chat Bot API
 Custom fields can't be edited in Ticket View
 Manual chat invite pre-selecting wrong group


 API Ticket Status "Pending" can be configured
 API Ticket Feedback URL incorrect
 Operator permission issues


 Social Media connector issues
 PHP memory limit -1 not interpreted correctly
 Knowledge base permission blocks ticket / chat files
 Data Pass-Thru for Text Links
 Ticket can only have a language included in group languages
 MySQL field channel_unique_id missing
 Operator client not working in IE


 Real-time updates for visitor details while chatting
 New notification UI
 Post-reply ticket default status can be configured
 Feedbacks can be activated for bot chats
 User Management pagination
 User Management search
 Shortcut "R" will be added to ticket composer input field
 Author name can be hidden in Knowledge Base
 Auto close chat after X seconds of operator inactivity
 Higher operator side chat input field
 Queue waiting time is not calculated in real-time for performance reasons
 Use encodeURIComponent for PassThru data instead of proprietary Base64URLEncoding
 Several redundant SQL queries removed
 Feedbacks are not related to chat ids
 Ticket notification shows name of last email
 Content mask not working for custom fields
 Chat invites icon / table not working
 Double slashs in URLs opened from LiveZilla


 Incoming email attachments are empty or broken
 Data Pass-Thru problems with classic image chat button (external window)
 Missing operator name in chat archive
 When converting an email into a ticket the HTML body gets lost
 Input field gets cleared sometimes when receiving a new message
 Social media configurations will persist after deleting a group
 Multiple TO's will be added as CC's
 Sent to field is empty in ticket details
 Ticket detail changes are discarded sometimes
 Pass thru settings and data is not available in Link Generator preview
 Create Personal Chat Link permission not working
 ComboBox value not shown in Ticket List
 Ticket attachments can't be downloaded in FireFox
 Ticket comments are shown in wrong order
 Open 3rd party ticket system in new window not working


 Co-Browsing browser can't be changed in chat
 Chat widget not clickable on mobile after opening feedback
 Recurring visitors sometimes shown twice in VM


 Email group visibility permission
 Ticket web interface for customers
 Performance Optimizations
 Multi CC and TO Fields for tickets
 Custom eye catcher texts can be configured in Link Generator
 New Ticket Status 'Pending'
 Chat priority
 Email validation in chat widget
 Auto scroll down will stop when scrolling up manually
 KB auto search button to send link to KB article
 Shortcut 'R' to initiate Ticket Reply
 Creation and edit time shown in KB entry details
 Increase possible length of bot welcome message
 Operator fullname will be replaced with firstname and lastname
 Closed chats sometimes will not be removed from list
 Placeholder %external_name% not working in operator reply email subject
 'Deprecated' error when trying to save a message from ticket composer
 Email account port is changed back to default on edit
 Ticket attachment images will be resized
 Copy operator not working
 No line breaks in chat logs
 Translate icon loses green status when operator sends message
 Custom field types ComboBox and Checkbox not working in chat welcome message
 Feedback viewer paging problems
 Feedbacks sometimes show no operator name
 gl_stmo Error
 Custom input fields are invisible when creating a ticket from email


 Terms and conditions for chats and tickets
 Deleted emails list with option to restore deleted emails
 Personalize ticket emails (operator or group name as sender)
 Operator Permission 'Personal Chat Link'
 Create tickets from feedbacks
 Avoid multiple creation of tickets from chats/feedbacks
 Operator Permission 'Logs'
 Operator Permission 'Delete Feedbacks'
 Delete Feedbacks
 Field 'VisitorId' added to chat bot api
 Browser / OS icon in visitor details
 Offline chat information header text
 Up / down / enter keys can be used in email list
 Improved Chat Archive Search Performance
 Custom field will be shown in visitor details
 Closed chats will be pruned to improve performance
 Merged Knowledge Base entry Editor and Settings
 Change password encryption from md5 to PHP Hash API
 Chat groups owned by hidden operators will be hidden as well
 Chat button codes will not include domain name
 Chat can be clicked even when operators are offline
 Callback form will show all custom input fields
 Ticket operator select reflects group membership
 Ticket channel filter issues
 Syntax issues with resource and script headers
 Operators not visible after connections problems
 Knowledge Base entries are not sorted
 All operator chat doesn't notify
 Can't open Translation Editor with LDAP
 Operator online notification not working
 Ticket channel filter causing error after re-login
 No message sound in Safari on visitor side
 Feedback notification not working
 Delete email permission not working
 Deactivate tracking opt-out removed
 Remove QPenalty


 Visitor name changes to undefined when visitor monitoring is deactivated


 Ghost tickets created from Facebook API
 Website not scrollable on mobile firefox after returning from chat
 Syntax error in widget style.css


 Chat forward list does not show operators
 Chat window defaults to message tab
 Chat list icon not visible


 New main navigation design
 Close button for feedback layer
 Chat BOT API function "Chat with operator / group"
 Chat BOT API function "Message to operator / group"
 Chat BOT API function "Set Data"
 Chat BOT API function "Block Input"
 Chat BOT API parameter "Tag"
 Chat BOT API parameter "Language"
 Overlay Widget Classic Mode
 Optimize User Management Performance
 Optimize Knowledge Base tree view performance
 Chat Overlay Widget UI Refinements
 Chat button doesn't open chat window on mobile when only one service is active
 Eye catcher background invisible when no shadow configured
 Chat transcript will be deactivated when changing details
 Online only (hide when operators are offline) not working
 Event URL condition time on site not working
 JS resources not minified
 Feedbacks not scrollable on IOS
 Post :80 is being removed in Link Generator


 Chat BOTs pointing to wrong URL
 Knowledge base entries can't be accessed
 Visitors are shown multiple times
 Social Media Integration poll frequency lowered
 Parse errors on PHP 5.3 or older


 On-Site Chat Overlay v1 has been removed
 Server configuration "Extra timeout" was removed
 Auto flood filter removed
 Several UI performance optimizations
 Client UI slowdowns when more than 30 operators are registered in the system
 Chat invites can't be sent to visitors that are in chat already
 Ticket preview width based on screen dimensions
 Multiple LiveZilla scripts can be used in one page
 Knowledge Base files have no direct access but a download URL
 Translation files will be uploaded in base64 encoded chunks
 When creating ticket from chat, default group will be selected
 Chat Bot
 Chat Bot API
 Visitor List Treeview with different quick access categories
 Set ticket status after replying option
 Download option for Knowledge Base files
 Mobile UI Optimizations
 Files can be added to ticket comments
 Eye catcher can be activated / deactivated for online / offline separately
 Email list (prefilled emails that were used in the past)
 More streamlined and responsive Ticket Details View
 Groups in operator list can be collapsed
 Chat message status feedback (received / read)
 PHP 7.1 support
 Search function for operator list
 Char counter on ticket reply form
 Show bot icon in Knowledge Base
 Group visitor filter not working
 Cursor not active on mobile while editing new resource
 Chat history doesn't update sometimes (no sound or UI changes)
 Ticket search box glitches
 Sometimes observer shows no visitor details in chat header list
 Chat Button icons are not displayed properly when changing the DPI value in Google Chrome browser
 Visitor monitoring ignores client / server time difference resulting in different issues
 After adding a resource to an empty folder, the folder does not update properly (show icon + expand)
 Ticket print functions does not include all input fields
 Notification sound is always set to 60%
 In Firefox, operators can send empty messages in chat
 Feedback scrolling does not work
 Group level chat functions sound does not work
 Group level language Chat / Ticket information will not show
 Configuration "Visitors can change their personal information" does not work
 Problems with special chars in deactivate tracking link
 Ticket group filter permission issues
 Placeholder %quote% can't be removed from operator reply email template
 Chat functions "print" and "feedback" are visible even when deactivated in group configuration
 When creating a new ticket attachments can't be added
 When creating a new ticket reminder can't be set
 Email list is not updated when open and minimized
 Tickets created from chats are not referenced with the visitor
 Ticket status can't be changed in Mobile APP
 Ticket message HTML sometimes not available
 Chat UI problems on IPad
 Invisible operators are not fully hidden sometimes
 Minor chat button issues
 Knowledge Base issues with 5 chars iso codes
 Time difference issues in Onsite Chat Widget
 Time and date in chat archive not consistent


 SSL Header addition
 CSS optimizations
 Client UI slowdowns when more than 30 operators are registered in the system
 Recurring chats may be allocated to wrong group
 Group visitor filter not working


 Change visitor details window can't be closed
 Group visitor filter not working
 Error "CAN'T LOAD HISTORY DATA" appears in general log
 When adding a comment to a ticket in list view ticket status may change
 Eye catcher can't be closed in Firefox
 Ticket custom field message not going through on PHP 7.1
 Ticket custom field message not going through when input field is hidden


 Task Bar for Dialogs and Chats
 PHP 7.1 support
 Ticket "language" column
 Knowledge base entry settings can be set during creation
 Connection problem indicator
 Increase chat input field height on desktop systems
 Native Eye Catcher (like in 6.x)
 SSL configuration in Link Generator
 CSS classes disabled, unmovable, unselectable renamed to lz_chat_disabled, lz_chat_unmovable, lz_chat_unselectable
 Direct access URL for knowledge base articles can be plain (Not base64) to allow multilanguage entries
 Ticket subject line configuration is not used
 Operator account won't save sometimes
 When editing PHPMail mail account SMTP settings are shown
 XML files received via email can't be opened
 Tickets won't display in chat visitor details
 Chat widget disappears sometimes when visitor monitoring is deactivated
 Chat API mode issues
 Image Eye catcher is clickable when hidden (fade in time configured)
 Secondary (text) color won't be used on text link and image button
 HTML will be escaped before pasting
 Full visitor list in reports no updating automatically and limit can't be changed
 Floating button doesn't disappear in online-only mode when all operators are offline
 Group languages not loading correctly when sending chat invite
 When pasting long texts and pressing ENTER quickly message won't be send from widget
 Tickets not creating in visitor language


 Chrome Update 57: Missing Chat-Button Icons


 X-Content-Type-Options: nosniff header breaks chat button code
 Depending on the chat integration and browser window size, the 'X' (close chat widget) might be hidden
 Problems with special chars in MySQL authentication
 When changing visitor details in APP the form can't be closed


 Facebook integration sync is now limited (7 days backwards)
 User will be informed when trial period has ended
 The total number of chat tabs will be shown in main panel (instead of external chats only)
 Group chats report shows wrong data
 Chat widget switches to ticket when all operators are "Away"
 Iframes (ie for youtube videos) can be used in knowledge base entries
 Support for "HTTP_SSL" header added
 Social Media Twitter configuration issues
 Event data condition fields get encoded
 Special chars in MySQL authentication will cause problem during update
 When manually creating a new ticket the selected ticket will be updated
 Column to indicate the amount of messages in ticket view
 SMTP Email accounts showing wrong "Default" status
 Downloading translations won't work under HTTPS
 Knowledge Base editor function "Add Image" not working in APP.
 Image links in knowledge base entries are sometimes broken when sent to chat


 Knowledge base entries destroy UI when editing
 Windows APP shows gray ICON in tray
 LiveZilla Trial Link opens several times
 Knowledge Base send to chat button visible even when target user is offline
 Chat archive search function not working
 LDAP Users can't access User Management
 Open external Chat Window setting opens external window automatically
 When deativating the LiveZilla Ticket System, the external chat window (chat.php) will show broken input fields
 Chat visibility permissions are being ignored
 Invite Operator function not working


 Prefill customers email when sending chat transcripts from chat archive
 Reset button for default languages not working
 When using a graphic chat button, dynamic chat button code isn't available
 No default email account available
 Data Pass-thru not working when using different codes (with data and without)
 New Column IP in chats table
 New chat ringtone not reliable when "Keep ringing until allocated" is activated
 Custom translation upload (share)
 Link Generator preview not 100% height
 Copy / paste caret issues
 Require visitor to select a group (no default) not working for Graphic Chat Button
 Default port for POP is 110 not 25
 Mobile link changes will be dismissed
 Feedback details (name, email etc) are blank

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