Use Live Chats / Live Help to get in touch with your website visitors instantly. Ask visitors whether they have questions or need help and increase customer satisfaction and sales. Provide premium customer service by chatting live with your customers and give direct assistance where it's needed - at any time!
Using Live Chats will relieve your service department noticeably. As your operators can handle 2-4 chats at the same time easily, your team will work much more efficient compared with answering questions by phone or email.
LiveZilla also offers a great solution for communication needs inside of your company. Service workers and employees will save a lot of time and money by talking to each other directly.
LiveZilla offers you two different ways of integrating Live Chat services into your websites. Both options can be combined freely and configured independently.
On-Site Chat Widget (Overlay Chats)
This is the first choice for all kind of sales activities. This chat widget directly integrates with your websites, it attracts most attention and you will get in touch with many website visitors.
Off-Site Chat (External browser window)
This is the first choice for support activities. The chat runs in an external browser window, independent from your website. It will attract less visitors but offers more functionalities compared to the on-site chat widget.
With LiveZilla you can easily connect several of your website visitors with several of your chat operators. The chat group function allows your operators to talk to various website visitors at the same time.
Those chat groups can either be created dynamically by your operators right from every LiveZilla client or you can enable your website visitors to communicate with each other by granting them access to public chat groups directly through the chat widget that you integrated on your website.
This way you can offer public chat rooms directly on your website in order to give your website visitors the chance to communicate with each other easily and effectively.
Speak your customers language and translate Chat Messages On-The-Fly.
Based on Google® Translate Version 2, LiveZilla can translate chats between your operators and website visitors in real time. Break through language barriers and translate from your native language into the prefered language of your customers.
All major languages are supported.
When chatting with your website visitors, you often have to answer the same questions and use the same phrase. No need to type these. Using simple shortcuts, you can answer recurring questions in a second.
Even better, the in-built quick search will search the knowledge automaticaly to find matching resources for you. Just type a single word to get a list of matching canned resources.