 |
It's Freeware |
|
| LiveZilla is freeware. No monthly costs, no setup fees. |
|
|
Real-Time Visitor Monitoring |
|
| LiveZilla's integrated real-time visitor monitoring feature enables you to see instantly, who´s on your site. See who referred your visitors, where your visitors are from, what keywords were used to find your site and the path by which they navigate your website. Gather valuable marketing information and interact with your site. Your Operators can fully customize the visitor view inside the LiveZilla Client to include critical information such as: Navigation history, Referral Information, Geo Location (Country,Region,City), Landing page, Last active time, Time on site (for each page), Number of visits, Number of pages visited, Screen resolution, Network name, ISP and more. |
|
|
LiveZilla GeoTracking |
|
| LiveZilla is able to resolute the Geo Location (based on IP-to-location) for the visitors on your website. See the visitors Hometown, the regarding Region and the Country. Each visitor is displayed on a zoomable World Map (powered by Google Maps®). The visitors you are currently chatting with will be highlighted. |
|
 |
|
 |
|
|
|
LiveZilla Offline Messages |
|
| LiveZilla is the perfect contact platform - even when your are offline. Using a simple online web form, your visitors can leave you a message whenever they need your help. |
|
 |
|
|
|
LiveZilla Ratings |
|
| Ratings will give you valuable feedback directly from your customers / website visitors. Learn how to improve the support you provide and increase customer satisfaction. |
|
 |
|
 |
|
|
|
Live Help / Live Chat / Live Support |
|
| Turn visitors into customers: Create a more personal connection with your website visitors before your competition does. Increase your sales and customer satisfaction. Don't lose customers due to unanswered questions anymore. Eliminate being a victim of regular shopping cart abandonment instantly. Give superior customer support service and increase the efficiency of your support department at a single blow. LiveZilla Live help includes the following functions: Website Push, Global Canned Messages, File Transfers (bidirectional), Email Chat Transcripts, HTML Richtext Chats, Global Chat History / Archive, Chat Transfer, Operator to Operator Chats, Department/Group Chats, Typing Notification, No Plugins/Applets to Download and more ... |
|
|
Customization and Branding |
|
| Use your own Logos and Banners to attract visitors attention. You can even apply your complete company CI/CD and design the open sourceLiveZilla WebClient the way you like it. It's also possible to add functions and / or modify the way it works. |
|
|
LiveZilla Desktop Client for Windows® |
|
| LiveZilla Desktop Client is Application for Windows® which enables you to "connect" with your website. The Desktop Client is used to monitor all visitors on your website and chat with your visitors, other supporters, employees, partners or friends. |
|
| Providing many configurable options, the Desktop Client Application can be fully customized to meet the needs of each user. The client starts with Windows®, detects your current status (Idle Detection) and can run in Windows® Tray (the small area in the bottom right corner of the screen, near the clock) when it's not needed. |
|
 |
|
| When you receive incomming chat requests, a notification will pop up from the System Tray automatically, and you will be able to respond to the chat instantly. |
|
 |
|
|
|
LiveZilla Server Admin for Windows® |
|
| One of the big advantages of using LiveZilla is the ability to run your own (LiveZilla) Live Support Server. As an own server enables you to keep sensitive information "inhouse", save a lot of money and stay fully independent to third parties it's a superior solution.
|
|
| Installation of the LiveZilla Server is fast and easy using the provided LiveZilla Server Admin application. Based on wizards your own LiveZilla Server will be created in a few steps. No need to edit files by hand! The integrated FTP Engine will even upload the files to your webserver. |
|
 |
|
| But LiveZilla Server Admin can do more for you. You can remote administrate your servers, create users and groups, run server tests and save or load backups. LiveZilla Server Admin also contains the Link Generator which helps you to create perfect fitting Chat Buttons for your websites. |
|
 |
|
|
|
Resource Management / Canned Messages |
|
A smart and mighty resource managament makes LiveZilla Live Support very efficient. Store answers to common questions as well as files to respond to needs of your visitors. Every resource can be drag and dropped in the chatfield of the regarding receiver. Questions have never been answered that fast!
|
| Resources can be organzied hierarchically for easy access. |
|
 |
|
| To increase the legibility full HTML formatting is possible with the integrated HTML-Editor. |
|
 |
|
|
|
Security Filter |
|
| In order to make sure that supporters are not been harassed by vicious visitors, LiveZilla comes with an integrated filter system which is based on multiple criterias. |
|
 |
|
|
|
SSL Support |
|
| LiveZilla is able to communicate using the Secure Socket Layer Protocol (SSL). This protocol encrypts all transmitted data for security reasons. |
|
|
Webcam Support |
|
| LiveZilla comes with Webcam Support for personalized chats and increased customer retention. |
|
|
File Transfers / File Management |
|
| Send files to visitors and co-workers using LiveZilla. Uploaded files will be stored and can be accessed until they are deleted. In case a visitor is asking for an already uploaded file just drag & drop the file from the File Management Panel into the Chat Field and the link to the file will be sended to the visitor. |
|
|
Minimum Server Requirements |
|
| Webserver (IIS, Apache or ...) with PHP (5 or greater) and MySQL (5 or greater). |
