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Multi-Language Support (auto detection)Multi-Website SupportMulti-Domain SupportDatabase Support (MySQL)Full SSL SupportIPv6 ReadyTranslation EditorUser / Group PermissionsPHP APISound & Visual AlertsWebbased Operator ConsoleLiveZilla APP for WindowsLiveZilla APP for Mac OSXLiveZilla APP for LinuxLiveZilla APP for IOSLiveZilla APP for AndroidCustomization and BrandingHelp Desk / Ticket System
Multi-Language Support (auto detection)Receive emails via POP or IMAPSend emails through SMTPSend & receive messages via Facebook and Twitter (API)HTML and Plaintext EmailsFull SSL SupportSPAM-Free, secure and unified mailboxFull ticket lifecycle from opening to resolutionAssign Tickets to OperatorsAssign Chats to TicketsDynamic / Automatic Ticket TemplatesTrack all kind of business issuesSend and receive attachmentsLink Chats and TicketsFlawless Knowledge Base integrationIntegrated spellcheckerWaiting Time indicatorSearch & Filter optionsCollision AvoidanceAlerts & NotificationsLive Chat Features
Multi-Operator SupportChat forwarding (to Operators and Groups)On-Site and Off-Site Chats (Widget or external window)Chat Bots / Virtual AssistantInstant Callback ServicePublic Chat rooms (X operators / X visitors)Quality Assurance ChatsClassroom, E-Learning and Conference ChatsRatings / Feedback FormOperator Initiated Chats / Chat InvitationsSpellcheckerDifferent Chat Invitation StylesGroup Chat Queue Line (waiting time & position)Operator Chat Queue Line (waiting time & position)Chat Priority LevelsGlobal Chat ArchiveDownloadable Operator Visitcards (in chat)Chat Opening Times / ScheduleAnswer Suggestions / Quick Search WindowFile Transfers (bi-directional)Global Canned Messages / File ManagementReal-Time Translation Service (bi-directional)Custom Input Fields (Chats & Offline Messages)Typing Indicator (bi-directional)Email Chat TranscriptsReal-Time Visitor Monitoring Features
Automatic Chat Invitations, Website-Pushs, Overlays ...Monitoring website visitor parametersURL-Based Visitor FiltersSecurity Filter / Ban visitorCo-BrowsingPush Web Pages / Website-PushsMonitor different websites in one clientDifferent operator monitoring permission levelsAnd many more ...