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Frequently Asked Questions

How can I use/activate the real-time translation service for chats and tickets?

The real-time translation service is making use of the advanced technology of Google Translate. To activate the translation service please:

  1. Create a Google Translate V2 API Key.

  2. The Public API access key type you can create under Credentials within the Google API Console must be Key for server applications with IPs: Any IP allowed.

  3. Please make sure that billing is enabled. The API key will not work until this step is complete.

  4. Enter your Google Translate V2 API key under: Server Configuration -> Translations.

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