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Frequently Asked Questions
Users and Groups
Can I integrate the LiveZilla Chat Window into my own Android/IOS/Windows Phone app?
How can I pass-thru visitor information?
How can I validate user inputs before granting access to the chat?
Can I automatically close chats after X minutes of inactivity?
Can I use LiveZilla in combination with cloudflare?
Does LiveZilla provide automatic chat invitations?
Does LiveZilla support LDAP?
How can I create custom Chat Login Input Fields?
How can I optimize LiveZilla's performance?
How can I send chat transcripts / ticket messages by email?
How can I set up my own Company Logo in the Customer's Chat Window?
How can I use LiveZilla with multiple websites?
Incoming chats are not allocated equally to my operators
There's a website when I open the LiveZilla URI using my browser. Can I delete it?
Which placeholders are available in LiveZilla?
Changes in the LiveZilla Server Configuration are not saved. Why?
How to set the required file permissions (CHMOD) on my server installation?
I accidentally checked "Server requires HTTPS". Now I can't login anymore.
I can open the LiveZilla Server URI in my webbrowser while the Server Test fails all the time.
I can't type anything in the chat input box, it's blocked. Why?
I have entered a wrong combination of username and password and my IP is blocked now.
LiveZilla Visitor Monitoring shows the same IP for all visitors. Why?
The MySQL authentication has changed. How can I change the LiveZilla MySQL settings?
The Realtime Visitor Monitoring does not work. Why?
When I try to start a chat I get the message: "This service is not available."
When I try to start a chat I only get the message: "This service is currently deactivated."
When trying to upload my server using FTP I receive "permission denied (550)".
When trying to validate my database configuration I receive a 1044 / 1045 / 2002 MySQL error.
Can I design my own custom Chat Invitation?
Can I install LiveZilla on my ASP.net / Windows Webserver?
Can I use LiveZilla on my Linux webserver?
Do you provide API access?
How can I use/configure the LiveZilla Ticket system?
Is there a way to make the program support SSL? How do I enable HTTPS?
LiveZilla shows visitors that are on my website for quite a long time. Is that correct?
My AntiVirus software is blocking LiveZilla. Why?
The last octet of all IP's is masked (xxx). Why?
What DOCTYPES are supported by LiveZilla?
What are the hardware/software requirements to use LiveZilla Live Chat?
Why are taking chat invitations and website pushs so long to appear in the visitors browser?
How can I add the Chat Bot / Virtual Assistant to my website?
How can I install LiveZilla on additional computers?
How do I integrate the LiveZilla Chat / Tracking service into my website?
I don't manage to FTP my files using the LiveZilla Server Admin wizard. Any alternative ways?
I need to move my LiveZilla Server Installation to a new webserver. How to do that?
How do I use and configure the LiveZilla Knowledge Base?
How can I edit texts, emails and phrases?
How can I translate the Customer Side Client into my native language?
How can I translate the Operator Client into my native language?
How can I use/activate the real-time translation service for chats and tickets?
Can you provide me with an Invoice/Advice of Payment in advance?
How can I transfer licenses when I change my hosting company?
I can't see any statistics and reports.
Where can I find my invoice?
After updating my LiveZilla installation I am not able to login anymore.
Users and Groups
How can I add further departments / groups / users / operators?
How can I change/reset the administrator password?
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