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Frequently Asked Questions


The Realtime Visitor Monitoring does not work. Why?


Please note that it is necessary to integrate the LiveZilla Visitor Monitoring code into all pages and websites where you like to track visitors.

Please always make sure that your tracking code is placed inside of the BODY element of your website. Do not place it into the HEAD element.

If you are using a 3rd party content management system (like Joomla, Drupal, Wordpress and so on) it's possible that the LiveZilla Visitor Monitoring code was being modified by the CMS. It's essential that the Visitor Monitoring code sent to your website visitor is 100% identical with the code generated by the LiveZilla Link Generator. Please have a look at your website's source code and compare the LiveZilla Visitor Monitoring code with the original code.

In case that only certain operators are affected, please make sure that the regarding operators have the permission to monitor visitors. The permission can be set under User Management -> Operators -> Operator -> Permissions.









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