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Frequently Asked Questions


I need to move my LiveZilla Server Installation to a new webserver. How to do that?


There are two different ways to move your LiveZilla Server installation to a new place, regardless which way you decide to go, your existing licenses can be used on your new server and you don't need to buy again.

  1. Setup a new LiveZilla Server
    The easiest and fastest way to move your installation is to install a fresh LiveZilla Server installation on the new webserver or hosting plan:

    1. Please deactivate your licenses through the LiveZilla Server Configuration on your old server (if possible)
    2. Create a fresh LiveZilla Server installation on your new webserver
    3. Activate your existing licenses on your new server


  2. Move your existing installation
    If you prefer to keep all configurations and all data, you can also move the files along with the database to your new server. Please keep in mind that this is not a function of the software but an administrative task:

    1. Please deactivate your licenses through the LiveZilla Server Configuration on your old server (if possible)
    2. Copy all files and create a MySQL dump of the database, recover the dumped MySQL data/structure on your new webserver
    3. If needed, please correct the MySQL authentication manually
    4. Adjust your server profile in case the URL has changed (LiveZilla APP -> Server Profiles)
    5. Adjust your server host value in case the URL has changed (Server Configuration -> Server -> Host)
    6. Activate your existing licenses on your new server
    7. Please configure your chat button codes in the Link Generator anew and integrate them to your website again










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