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Frequently Asked Questions

General Questions

How does the LiveZilla versioning concept looks like?
Can I use LiveZilla on my Linux webserver?
Why is there a delay when posting Chat Messages?
Why are taking chat invitations and website pushs so long to appear in the visitors browser?
Can I install/use LiveZilla on a free webhost?
The last octet of all IP's is masked (xxx). Why?
Is there a way to make the program support SSL? How do I enable SSL?
Incoming chats are not allocated equally to my operators.
LiveZilla shows more visitors on my website than my "Online Script". Why?
How can I translate the Operator Client into my native language?
Do you offer a version for Mac OSX?


Installation / Setup

How do I integrate the LiveZilla Chat / Tracking service into my website?
What is PHPinfo? How can I access it?
Do you have any security advices?
Do I need a module for integration with Prestashop, Drupal, Wordpress?


Configuration

What is an instance number (autologin)?
How can I use LiveZilla with multiple websites?
How can I add additional Chat Login Input Fields?
How can I optimize LiveZilla's performance?
Does LiveZilla provide automatic chat invitations?
How can I hide certain Chat Input Fields?
I like to use one LiveZilla (Server) Installation with two or more of my websites. How can I use different Chat Header Images, one for each website?
There's a website when I open the LiveZilla URI using my browser. Can I delete it?
How can I set a certain Chat Input Field as mandatory/required?
How can I translate the Customer Side Client into my native language?
I've installed the LiveZilla Server successfully. How can I install LiveZilla on additional computers?


Updates

How can I update an existing LiveZilla (Server) Installation?
After updating my LiveZilla installation I am not able to login anymore.


Errors & Error Messages

When testing my LiveZilla Server I receive the HTTP error code 403 or 500.
Changes in the Server Configuration are not being applied. Why?
How to set up the proper file permissions (CHMOD) on my LiveZilla server installation?
When I try to start LiveZilla I receive the error message "Could not load file or assembly txkernel".
Since I have integrated the LiveZilla Chat Button / Visitor Monitoring Code, my website does not pass the W3C Validation Service anymore. What's wrong?
I have integrated the Chat Button / Visitor Monitoring code into my website but the Realtime Visitor Monitoring does not work properly. What can I do?
I can't type anything in the chat input box, it's blocked. Why?
When trying to validate my database configuration I receive a 1044 / 1045 / 2002 MySQL error.
When try to start a chat I got the message: "This service is not available."
When try to start a chat I only got the message: "This service is currently deactivated."
When trying to upload my server using FTP I receive "permission denied (550)".
I can't send emails (chat transcript, offline messages) from LiveZilla.
When starting LiveZilla an error occours: "Class not registered"
The GeoTracking system doesn't work. All I see is "Loading ...". Why?
I can open the LiveZilla Server URI in my webbrowser while the Server Test fails all the time.
I only see some source code when I try to open the LiveZilla Chat.
When trying to install the Microsoft Data Access Components I receive an error and the LiveZilla installation fails. What can I do?
The MySQL authentication has changed. How can I change the LiveZilla MySQL settings?
I accidentally checked "Server requires HTTPS" while I don't have a certificate. I can't login anymore.


Users & Groups

How can I change the administrator password?
How can I change the Chat Welcome Message?
How can I add further departments / groups / users / operators?


Licensing & Premium Options

I have bought a LiveZilla license. How can it be activated?
I have bought LiveZilla Statistics and Reports recently but I can't see any reports.
Can I transfer the premium option licenses from one server to another when I change my hosting plan/company?
How can I remove the daily visitor list limitation (LiveZilla Statistics and Reports)?
I have bought a LiveZilla license but you didn't sent me an invoice.
What is the GeoTracking accuracy? How many countries are included in the GeoTracking database?
How often will you bring out major version upgrades that may require me to pay again.
How can I measure conversion rates and other parameters?
I already bought some premium options, do I need to buy them again when upgrading to a greater major version?


Advanced Features

How can I create an "Operator Box" like the one you have here on www.livezilla.net?
How can I pass-thru visitor information?
How can I add authentication to my chat?
Does LiveZilla allow me to provide commercial / payed chats?
How can I validate user inputs before granting access to the chat?