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Frequently Asked Questions
General Questions
Are there hidden costs? Why is LiveZilla free? How do you make money?
Which technologies are used by LiveZilla?
Am I allowed to use LiveZilla on commercial websites?
LiveZilla shows more visitors on my website than my "Online Script". Why?
The GeoTracking system doesn't work. All I see is "Loading ...". Why?
Incomming chats are not allocated equally to my operators.
There's a website when I open the LiveZilla URI using my browser. Can I delete it?
When try to start a chat I only got the message: "This service is currently deactivated."
How can I add additional admin users to LiveZilla?
Is there or will there ever be a web based operators client, or possibly a version for MAC/Linux?
Is there a way to make the program support SSL? How do I enable SSL?
Can I use LiveZilla on my Linux webserver?
When try to start a chat I got the message: "This service is not available."
Why is there a delay when posting Chat Messages?
Why are taking the invitations so long to appear in the visitors browser?
The last octet of all IP's is masked (xxx). Why?

Installation / Setup
What is PHPinfo? How can I access it?
How do I integrate the LiveZilla Chat / Tracking service into my website?
When testing my LiveZilla Server I receive the HTTP error code 403 or 500.
How to set up the proper file permissions (CHMOD) on my LiveZilla server installation?
Can I use LiveZilla with my iStores.com website / webshop?
When I run a Server Test I always receive the error "404 file not found". What can I do?
When trying to install the Microsoft Data Access Components I receive an error and the LiveZilla installation fails. What can I do?
How can I add further languages to the WebClient?
I have lost my LiveZilla administrator password. How can I recover it?
How can LiveZilla be used with my osCommerce webshop?
How can I add further departments / groups / users / operators?
When trying to upload my server using FTP I receive "permission denied (550)".
What is an instance number (autologin)?
After updating my LiveZilla installation I am not able to login anymore.
When starting LiveZilla an error occours: "Class not registered"
Do you have any security advices?
How can I pass-thru visitor information?
How can I change the Chat Welcome Message?
How can I update an existing LiveZilla (Server) Installation?
I like to use one LiveZilla (Server) Installation with two or more of my websites. How can I use different Chat Header Images, one for each website?
I can open the LiveZilla Server URI in my webbrowser while the Server Test fails all the time.



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