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LiveZilla - Change Log



7.0.7.2

2017-09-18

 Incoming email attachments are empty or broken
 Data Pass-Thru problems with classic image chat button (external window)
 Missing operator name in chat archive
 When converting an email into a ticket the HTML body gets lost
 Input field gets cleared sometimes when receiving a new message
 Social media configurations will persist after deleting a group
 Multiple TO's will be added as CC's
 Sent to field is empty in ticket details
 Ticket detail changes are discarded sometimes
 Pass thru settings and data is not available in Link Generator preview
 Create Personal Chat Link permission not working
 ComboBox value not shown in Ticket List
 Ticket attachments can't be downloaded in FireFox
 Ticket comments are shown in wrong order
 Open 3rd party ticket system in new window not working



7.0.7.1

2017-08-22

 Co-Browsing browser can't be changed in chat
 Chat widget not clickable on mobile after opening feedback
 Recurring visitors sometimes shown twice in VM



7.0.7.0

2017-08-16

 Email group visibility permission
 Ticket web interface for customers
 Performance Optimizations
 Multi CC and TO Fields for tickets
 Custom eye catcher texts can be configured in Link Generator
 New Ticket Status 'Pending'
 Chat priority
 Email validation in chat widget
 Auto scroll down will stop when scrolling up manually
 KB auto search button to send link to KB article
 Shortcut 'R' to initiate Ticket Reply
 Creation and edit time shown in KB entry details
 Increase possible length of bot welcome message
 Operator fullname will be replaced with firstname and lastname
 Closed chats sometimes will not be removed from list
 Placeholder %external_name% not working in operator reply email subject
 'Deprecated' error when trying to save a message from ticket composer
 Email account port is changed back to default on edit
 Ticket attachment images will be resized
 Copy operator not working
 No line breaks in chat logs
 Translate icon loses green status when operator sends message
 Custom field types ComboBox and Checkbox not working in chat welcome message
 Feedback viewer paging problems
 Feedbacks sometimes show no operator name
 gl_stmo Error
 Custom input fields are invisible when creating a ticket from email



7.0.6.0

2017-07-18

 Terms and conditions for chats and tickets
 Deleted emails list with option to restore deleted emails
 Personalize ticket emails (operator or group name as sender)
 Operator Permission 'Personal Chat Link'
 Create tickets from feedbacks
 Avoid multiple creation of tickets from chats/feedbacks
 Operator Permission 'Logs'
 Operator Permission 'Delete Feedbacks'
 Delete Feedbacks
 Field 'VisitorId' added to chat bot api
 Browser / OS icon in visitor details
 Offline chat information header text
 Up / down / enter keys can be used in email list
 Improved Chat Archive Search Performance
 Custom field will be shown in visitor details
 Closed chats will be pruned to improve performance
 Merged Knowledge Base entry Editor and Settings
 Change password encryption from md5 to PHP Hash API
 Chat groups owned by hidden operators will be hidden as well
 Chat button codes will not include domain name
 Chat can be clicked even when operators are offline
 Callback form will show all custom input fields
 Ticket operator select reflects group membership
 Ticket channel filter issues
 Syntax issues with resource and script headers
 Operators not visible after connections problems
 Knowledge Base entries are not sorted
 All operator chat doesn't notify
 Can't open Translation Editor with LDAP
 Operator online notification not working
 Ticket channel filter causing error after re-login
 No message sound in Safari on visitor side
 Feedback notification not working
 Delete email permission not working
 Deactivate tracking opt-out removed
 Remove QPenalty



7.0.5.3

2017-07-05

 Visitor name changes to undefined when visitor monitoring is deactivated



7.0.5.2

2017-07-03

 Ghost tickets created from Facebook API
 Website not scrollable on mobile firefox after returning from chat
 Syntax error in widget style.css



7.0.5.1

2017-06-29

 Chat forward list does not show operators
 Chat window defaults to message tab
 Chat list icon not visible



7.0.5.0

2017-06-22

 New main navigation design
 Close button for feedback layer
 Chat BOT API function "Chat with operator / group"
 Chat BOT API function "Message to operator / group"
 Chat BOT API function "Set Data"
 Chat BOT API function "Block Input"
 Chat BOT API parameter "Tag"
 Chat BOT API parameter "Language"
 Overlay Widget Classic Mode
 Optimize User Management Performance
 Optimize Knowledge Base tree view performance
 Chat Overlay Widget UI Refinements
 Chat button doesn't open chat window on mobile when only one service is active
 Eye catcher background invisible when no shadow configured
 Chat transcript will be deactivated when changing details
 Online only (hide when operators are offline) not working
 Event URL condition time on site not working
 JS resources not minified
 Feedbacks not scrollable on IOS
 Post :80 is being removed in Link Generator



7.0.4.1

2017-06-02

 Chat BOTs pointing to wrong URL
 Knowledge base entries can't be accessed
 Visitors are shown multiple times
 Social Media Integration poll frequency lowered
 Parse errors on PHP 5.3 or older



7.0.4.0

2017-05-29

 On-Site Chat Overlay v1 has been removed
 Server configuration "Extra timeout" was removed
 Auto flood filter removed
 Several UI performance optimizations
 Client UI slowdowns when more than 30 operators are registered in the system
 Chat invites can't be sent to visitors that are in chat already
 Ticket preview width based on screen dimensions
 Multiple LiveZilla scripts can be used in one page
 Knowledge Base files have no direct access but a download URL
 Translation files will be uploaded in base64 encoded chunks
 When creating ticket from chat, default group will be selected
 Chat Bot
 Chat Bot API
 Visitor List Treeview with different quick access categories
 Set ticket status after replying option
 Download option for Knowledge Base files
 Mobile UI Optimizations
 Files can be added to ticket comments
 Eye catcher can be activated / deactivated for online / offline separately
 Email list (prefilled emails that were used in the past)
 More streamlined and responsive Ticket Details View
 Groups in operator list can be collapsed
 Chat message status feedback (received / read)
 PHP 7.1 support
 Search function for operator list
 Char counter on ticket reply form
 Show bot icon in Knowledge Base
 Group visitor filter not working
 Cursor not active on mobile while editing new resource
 Chat history doesn't update sometimes (no sound or UI changes)
 Ticket search box glitches
 Sometimes observer shows no visitor details in chat header list
 Chat Button icons are not displayed properly when changing the DPI value in Google Chrome browser
 Visitor monitoring ignores client / server time difference resulting in different issues
 After adding a resource to an empty folder, the folder does not update properly (show icon + expand)
 Ticket print functions does not include all input fields
 Notification sound is always set to 60%
 In Firefox, operators can send empty messages in chat
 Feedback scrolling does not work
 Group level chat functions sound does not work
 Group level language Chat / Ticket information will not show
 Configuration "Visitors can change their personal information" does not work
 Problems with special chars in deactivate tracking link
 Ticket group filter permission issues
 Placeholder %quote% can't be removed from operator reply email template
 Chat functions "print" and "feedback" are visible even when deactivated in group configuration
 When creating a new ticket attachments can't be added
 When creating a new ticket reminder can't be set
 Email list is not updated when open and minimized
 Tickets created from chats are not referenced with the visitor
 Ticket status can't be changed in Mobile APP
 Ticket message HTML sometimes not available
 Chat UI problems on IPad
 Invisible operators are not fully hidden sometimes
 Minor chat button issues
 Knowledge Base issues with 5 chars iso codes
 Time difference issues in Onsite Chat Widget
 Time and date in chat archive not consistent



7.0.3.2

2017-05-03

 SSL Header addition
 CSS optimizations
 Client UI slowdowns when more than 30 operators are registered in the system
 Recurring chats may be allocated to wrong group
 Group visitor filter not working



7.0.3.1

2017-04-25

 Change visitor details window can't be closed
 Group visitor filter not working
 Error "CAN'T LOAD HISTORY DATA" appears in general log
 When adding a comment to a ticket in list view ticket status may change
 Eye catcher can't be closed in Firefox
 Ticket custom field message not going through on PHP 7.1
 Ticket custom field message not going through when input field is hidden



7.0.3.0

2017-04-18

 Task Bar for Dialogs and Chats
 PHP 7.1 support
 Ticket "language" column
 Knowledge base entry settings can be set during creation
 Connection problem indicator
 Increase chat input field height on desktop systems
 Native Eye Catcher (like in 6.x)
 SSL configuration in Link Generator
 CSS classes disabled, unmovable, unselectable renamed to lz_chat_disabled, lz_chat_unmovable, lz_chat_unselectable
 Direct access URL for knowledge base articles can be plain (Not base64) to allow multilanguage entries
 Ticket subject line configuration is not used
 Operator account won't save sometimes
 When editing PHPMail mail account SMTP settings are shown
 XML files received via email can't be opened
 Tickets won't display in chat visitor details
 Chat widget disappears sometimes when visitor monitoring is deactivated
 Chat API mode issues
 Image Eye catcher is clickable when hidden (fade in time configured)
 Secondary (text) color won't be used on text link and image button
 HTML will be escaped before pasting
 Full visitor list in reports no updating automatically and limit can't be changed
 Floating button doesn't disappear in online-only mode when all operators are offline
 Group languages not loading correctly when sending chat invite
 When pasting long texts and pressing ENTER quickly message won't be send from widget
 Tickets not creating in visitor language



7.0.2.9

2017-03-29

 Chrome Update 57: Missing Chat-Button Icons



7.0.2.8

2017-03-20

 X-Content-Type-Options: nosniff header breaks chat button code
 Depending on the chat integration and browser window size, the 'X' (close chat widget) might be hidden
 Problems with special chars in MySQL authentication
 When changing visitor details in APP the form can't be closed



7.0.2.7

2017-03-07

 Facebook integration sync is now limited (7 days backwards)
 User will be informed when trial period has ended
 The total number of chat tabs will be shown in main panel (instead of external chats only)
 Group chats report shows wrong data
 Chat widget switches to ticket when all operators are "Away"
 Iframes (ie for youtube videos) can be used in knowledge base entries
 Support for "HTTP_SSL" header added
 Social Media Twitter configuration issues
 Event data condition fields get encoded
 Special chars in MySQL authentication will cause problem during update
 When manually creating a new ticket the selected ticket will be updated
 Column to indicate the amount of messages in ticket view
 SMTP Email accounts showing wrong "Default" status
 Downloading translations won't work under HTTPS
 Knowledge Base editor function "Add Image" not working in APP.
 Image links in knowledge base entries are sometimes broken when sent to chat



7.0.2.6

2017-02-28

 Knowledge base entries destroy UI when editing
 Windows APP shows gray ICON in tray
 LiveZilla Trial Link opens several times
 Knowledge Base send to chat button visible even when target user is offline
 Chat archive search function not working
 LDAP Users can't access User Management
 Open external Chat Window setting opens external window automatically
 When deativating the LiveZilla Ticket System, the external chat window (chat.php) will show broken input fields
 Chat visibility permissions are being ignored
 Invite Operator function not working



7.0.2.5

2017-02-15

 Prefill customers email when sending chat transcripts from chat archive
 Reset button for default languages not working
 When using a graphic chat button, dynamic chat button code isn't available
 No default email account available
 Data Pass-thru not working when using different codes (with data and without)
 New Column IP in chats table
 New chat ringtone not reliable when "Keep ringing until allocated" is activated
 Custom translation upload (share)
 Link Generator preview not 100% height
 Copy / paste caret issues
 Require visitor to select a group (no default) not working for Graphic Chat Button
 Default port for POP is 110 not 25
 Mobile link changes will be dismissed
 Feedback details (name, email etc) are blank






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