Host name resolution
Posted 26 September 2008 - 08:50 AM
We have been using ProvideSupport.com in the past. It's not bad at all and quite similar. However, we did not like the fact, that it is hosted and that we needed to depend on the response times of their host. At times it was quite slow which slowed down the build-up of our page considerably. This is a knock-out criteria which is why we went looking for something else in the first place. The fact that LiveZilla can be installed on our own host is perfect. Please never change that.
Now to the feature request:
I can see that the host name resolution does not work at all times. This is an important piece of information which works really well in providesupport.com and where we can pretty much nail down which company is surfing our site in many instances. Any chance to improve this? Would be great.
Other than that: Keep up the good work. We would also be happy to donate something to you. A good product must be appreciated.
Posted 29 September 2008 - 08:10 AM
Thank you for that, we try to do our really best here.
I am not sure if I can help you with that. We use the standard DNS-Resolution functionality of .NET / Windows. I don't know if there's a way to increase the failure rate but I will investigate and let you know if there's something we can improve.
Posted 29 September 2008 - 03:17 PM
Thanks for being so responsive.
Just a thought.
Posted 30 September 2008 - 11:52 AM
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