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[Derek Punzova]

LiveZilla 5.x
PREVIEW: Closed BETA started, public BETA comes 06/15/2013, scheduled FINAL Release Date 07/15/2013
* New: Full Ticket System (Status: Done)
* New: Mobile Client for Android/IOS (Status: 85%)
* New: Web Client (Status: Done)
* New: Translations will be updated and merged automatically (instead of overwritten) (Status: Done)
* New: Operator picture can only be changed by administrators (optional) (Status: Done)
* New: Several optimizations for the user management panel (Status: Done)
* New: Additional title for overlay chat bot (in addition to online and offline text) (Status: Done)
* New: SFTP Support (Status: Done)
* New: CronJob Interface (Status: Done)
* New: Tags for canned resources (Status: Done)
* New: InnoDB is no longer a requirement to use LiveZilla (Status: Done)
* New: Info field/description for chat/ticket inputs (Status: Done)
* New: Placeholder "rating" for chat transcript email (Status: Done)
* New: Users chat waiting Time will be shown in chat archive (Status: Done)
* New: The Person that has ended a chat will be shown in chat archive (Status: Done)
* New: Missed chats will be stored in global chat archive (Status: Done)
* New: Bot chats will be stored in global chat archive (Status: Done)
* New: Placeholders first name and last name (Status: Done)
* New: Bot Chats can be deleted from (global) chat archive after X days (Status: Done)
* Change: Date/time message (System is getting started) at the beginning of a chat removed (Status: Done)
* Change: Email subject moved from server configuration into predefined message configuration (Status: Done)
* Bugfix: Decembers months statistics in years report is incorrect (Status: Done)
* Bugfix: Chat transcript email shows two different times (Status: Done)
* Bugfix: Operator filter permission setting does not have an effect (Status: Done)
* Bugfix: Personal Email link is not working (Status: Done)
* Bugfix: No max length for chat inputs on overlay chat (Status: Done)
* Bugfix: Ratings cannot be deleted from local computer (Status: Done)
* Bugfix: Archived chats / Chat transcripts will be shown incorrectly when using a search query (Status: Done)
* Bugfix: Call back feature will not work correctly when "Auto accept chats" setting is activated (Status: Done)
* Bugfix: Using "<" causes problems with the formatting of the autoresponder email (Status: Done)

LiveZilla 5.1.x
PREVIEW: Scheduled FINAL Release Date: 4th quarter 2013
* New: Website visitors can send a screenshots of your website along with the request (Status: 0%)
* New: Knowlegebase: Canned ressources can be accessed from the web (Status: 0%)
* New: Filter visitors by country (Status: 0%)
* New: Combine/merge Chat Tickets (Status: 0%)
* New: URL website visitor is viewing will be saved with each chat/ticket (Status: 0%)
* New: Offline Messages/Tickets can be deactivated for bot chats (Status: 0%)
* New: Additional configurations for filters (filter optionally applies to chats, tickets, tracking, reports) (Status: 0%)