The dropdown list simply displays the "default" group or the first group. Is there a way to add a "Please select a department..." option then force the user to select a department. I would say 50% of our chats are the wrong department because the visitor simply goes with whatever the "default" or selected group is.
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Force visitor to select group
Started by echoDreamz, Sep 19 2012 05:45 AM
1 reply to this topic
#2
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Posted 19 September 2012 - 08:01 AM
Unfortunately, that's not possible at this time.
I have added this to out todo list. Thanks for suggesting.
I have added this to out todo list. Thanks for suggesting.
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