4 replies to this topic

[treeze63]

HI

I have a problem in setting up Livezilla and my web guy has no idea what I should do! I am getting the error message:

Cannot read the Livezilla database version. Please try to recreate the table structure. If you experience this message during installation process, please try to setup a prefix (for example lz_).

Any suggestions as to what I should do? Thank you.

[Derek Punzova]

This usually happens when you install LiveZilla into a MySQL database where other tables are already existing and name conflicts arise.

Please create a new database/Installation and use a prefix this time.

[treeze63]

Thank you very much - sorted!

[lzst3rer]

I'm having the same problem, even though LZ database is all by itself, so no conflicts. Well, it is an update, of course, but that shouldn't be a problem, right?

Or is this a fresh installation only version?

Please help. It's stuck on the Wizard page for 15 minutes already

EDIT:
You should have noted somewhere that tables need to be in InnoDB. The upgrade messed up everything and now I've wasted hours trying to bring everything back. I just want to say that you have dropped the ball on this upgrade. The instructions are not enough. This is not a free product, either, so please test test and test again before releasing other updates.

Edited by lzst3rer, 14 June 2012 - 11:31 PM.

[Patrick Keil]

Thanks for the info, we will mention this requirement in the installation and upgrade tutorial as well.