6 replies to this topic

[gabu69]

What about adding an average response time of the operator to the customer

Time of response - Time the customer messaged the operator

and we can compare in between operators and their in average response time to the customers

[Derek Punzova]

Thanks for suggesting. We will consider to add this in one of the next update.

Feel free to add some priority here:
http://livezilla.idea.informer.com/

[gabu69]

here it says its been completed:

http://livezilla.ide.../proj/?ia=23264

which option is it?
is it chat duration? or which of the statistics its this one being impelented sorry? :S

[Derek Punzova]

it is completed but has not been released yet. Please find it included in our next update.

[gabu69]

Is it the same as this one?:
http://livezilla.ide.../proj/?ia=50629

Quote

Get new statistics (average response time)

What about adding an average response time of the operator to the customer

Time of response - Time the customer messaged the operator

and we can compare in between operators and their in average response time to the customers

This brings up a more solid statistic for the operator response overall to compare with the other ones, rather than average chat duration which can be really different in between different type of queries

[gabu69]

its the same as that one?

[Derek Punzova]

No, we will only measure the reaction time of operators.