Automatic Exporting ReportsExporting Reports
Posted 17 April 2012 - 01:07 PM
Posted 08 May 2012 - 02:06 AM
1) Other than the reports in HTML format, is there an XML file which can be exported/downloaded?
2) Can we generate a report per chat group and not just the general (combined) chat data?
3) Is there a more detailed chat data (like average waiting time, max waiting time, average chat duration, average handling time, etc.)?
Note: We have a premium account, if there's any difference.
Posted 08 May 2012 - 06:04 AM
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