in the daily report there's a difference between "Chats" count and "Accepted Chats" count which sound strange since the "Declined Chats" is zero (see attached file).
How can be them different?
Thanks.
0
Chat stats in Report (4.0.1.2)
Started by maciesse, Apr 02 2012 08:09 AM
5 replies to this topic
#1
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Newbie
Posted 02 April 2012 - 08:09 AM
Hi,
in the daily report there's a difference between "Chats" count and "Accepted Chats" count which sound strange since the "Declined Chats" is zero (see attached file).
How can be them different?
Thanks.
in the daily report there's a difference between "Chats" count and "Accepted Chats" count which sound strange since the "Declined Chats" is zero (see attached file).
How can be them different?
Thanks.
#2
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Support Team Member
Posted 02 April 2012 - 08:19 AM
It's possible to neither accept nor decline chats (=missed chats).
#3
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Newbie
Posted 02 April 2012 - 08:31 AM
So "Chats" count include the missed chats (i.e. user close the window after a long wating time)??
#5
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Advanced Member
Posted 02 April 2012 - 06:38 PM
had another question
are the missed chats intended to be stored as a database so they can be checked like this chats were missed yesterday? just like archive?
cause everytime i restar livezilla the missed chats is clear again and cant know who are the people that were missed
are the missed chats intended to be stored as a database so they can be checked like this chats were missed yesterday? just like archive?
cause everytime i restar livezilla the missed chats is clear again and cant know who are the people that were missed
#6
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Support Team Member
Posted 03 April 2012 - 05:55 AM
No, I am sorry - that's not possible at this time.
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