1 reply to this topic

[WBIT]

Hello guys,

i have this issue with one of my departments supervisor. Until recently he told me he was able to forward a chat of someone else to another agent. Now this option is grayed out. Version using is 4.0.1.2.

The user permissions didn;t change

[Derek Punzova]

Thanks for reporting this. I tried to reproduce the situation and I found some differences, depending on from where you open the context menu.

From the Chats menu (bottom panel), I can only forward chats when I am the host of the chat room.
From the Chat Partners button (above the chat window), I can forward all the time.

So this seems to be a bug with the context menu.

Please ask your supervisor to use the context menu from the chat partners button until this has been resolved.

Thanks.