6 replies to this topic

[ctcdev]

Hi,

We are stuck at how to go about with having different sets of chat inputs per group. Currently, the chat inputs we have for the default group are the ones displayed for both groups we have at the start of a chat session. Attached are screenshots with some notes/details for better understanding of the concern. We're using Livezilla version 4.0.1.2.

Help will be very much appreciated. Thanks.

Note: Some parts of the screenshots are omitted for confidentiality.

[Derek Punzova]

If changes in the user management will not be saved, it's likely that you are facing a problem with your file permissions:
http://www.livezilla...angepermissions

This FAQ entry explains how to hide certain input fields:
http://www.livezilla...at-input-fields

[ctcdev]

Hi, thanks. Finally figured it out.

What was confusing last time was the thought that adding chat fields or assigning which group would use specific fields can also be done in User Management aside from hiding certain input fields (so that's why that option being looked for wasn't there all along). Instead, it should be that fields are added first under Server Configuration > Web Client > Chat Login/ Offline Message Inputs before going to User Management > Groups (Edit) > Chat Login Inputs. That way, you create all chat fields regardless of the groups (mixed) and then hide/show them as necessary per group.

Anyway, the problem now is that when we tried hiding fields in one group while still wanting to show it in the other, it seems that both groups' chat windows are affected. Why is this so? Do we need to generate another script each time changes are made? Or is there a cache or something? This is a huge concern considering one group is now live while we are still setting up the second one. Please advise how to go through the process correctly.

[Derek Punzova]

Quote

Anyway, the problem now is that when we tried hiding fields in one group while still wanting to show it in the other, it seems that both groups' chat windows are affected.

You can configure this for each group individually in the User Management so I don't understand your problem.

[ctcdev]

Sorry if I wasn't clear. About what I mentioned: "it seems that both groups' chat windows are affected", this happened when I deactivated certain fields in Server Configuration. Which is correct since the added fields there are global right?

Let me rephrase the problem... Tried hiding some fields of both Group A and B. But after saving (Hide checkboxes ticked), the changes do not reflect in the chat windows. The specified fields to hide aren't hidden at all. Cleared cookies and cache but still Hide option doesn't seem to work.

[Derek Punzova]

I am running out of ideas. Please send me a administrator loging along with your server URL via PM and I will check your configuration. Thanks.

[ctcdev]

Okay thanks, Derek. PM sent.