Posted 30 January 2012 - 01:04 PM
In my case I want the invitations to go into specific department's queue and then randomly distributed to all agents in that department. How can I do that?
I don't want a single agent to send all the invitations and then get all the potential customers.
Posted 30 January 2012 - 02:20 PM
Posted 30 January 2012 - 02:35 PM
But if I select all operators, they will still get equal chats? Because I don't want one agent to get all the chats.
Posted 30 January 2012 - 02:51 PM
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