3 replies to this topic

[WBIT]

I want to enable autoinvitation for my website. From the configuration screen I see that I have to set which agents should send the invitation.

In my case I want the invitations to go into specific department's queue and then randomly distributed to all agents in that department. How can I do that?

I don't want a single agent to send all the invitations and then get all the potential customers.

[Patrick Keil]

Why not selecting all operators? That would exactly do what you are looking for.

[WBIT]

Patrick Keil, on 30 January 2012 - 02:20 PM, said:

Why not selecting all operators? That would exactly do what you are looking for.

But if I select all operators, they will still get equal chats? Because I don't want one agent to get all the chats.

[Patrick Keil]

Quote

But if I select all operators, they will still get equal chats?

Yes, you just need to make sure, that all operators are on the same priority level.