More Rules for Events
Posted 03 January 2012 - 09:40 AM
I am a heavy user of events to automatically trigger the chat invitation and it would be very helpful if the next release could allow the agent to define more specific rules within the events such as :
- Only trigger to returning visitors (ex : more than X visits but/and/or less than Y visits).
- Only tigger to visitors which specific devices/browser (ex : I don't want to invite visitors from iPhone/Android devices as they rarely accept to chat).
- Only trigger to visitors from specific regions/cities (ex : if I am doing a local campaign I only want to reach specifc visitors from this area).
- Only trigger if the visitors have visited the X, Y, Z,.... pages during his current/previous sessions.
From whai I see, all this data is already available in the tool (ex : Livezilla provides the Geo Tracking, device tracking, page visited...) and it would require to create rules/events based on this data which would be very helpful and powerful !
Posted 03 January 2012 - 01:53 PM
Thanks for your valuable suggestions. I've added them to our todo list for one of the next updates.
Posted 10 February 2012 - 06:52 AM
Posted 01 March 2012 - 09:33 AM
I have seen those "events" features are not part of the next release, would you have an estimate when they will be available ? (this is really important for me).
Many Thanks !
Posted 01 March 2012 - 12:57 PM
Posted 31 July 2012 - 01:03 PM
As I can't see anything in the changelog can you please confirm this will be part of the next release 4.2 ?
Posted 31 July 2012 - 02:47 PM
Posted 13 August 2012 - 07:13 AM
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