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How to assign a chat to a specific operator

Started by Guest_descentflower_*, Dec 21 2011 11:24 AM

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#1 Guest__*

Guests

Posted 21 December 2011 - 11:24 AM

Hi, First of all Thanks all for the quick support.
I have a scene where I will be creating 3 chat operators which will be handling queries for specific clients only.

Now I want request of client1 to be transferred to operator1 only and not to operator2&3.
i.e how can i transfer request to a particular operator?

Thanks & kind regards,
D.

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#2 Derek Punzova

Support Team Member

Moderators
6057 posts

Posted 21 December 2011 - 12:10 PM

I would recommend to create different chat buttons for each of your clients.

You can configure each chat button to target one of your operators (and hide all other ops if needed).

You can set this up under LiveZilla Server Admin -> Link Generator -> Advanced

- If you like to suggest a new feature, please click here.
Kind Regards,
Derek