10 replies to this topic

[kaz714]

Hi LiveZilla team,

I believe you have some guidelines on how to use the following new features on 4.x latest versions:

* New: Waiting Message can be turned off
* New: Time after which the the Waiting Message will be shown can be set
* New: Individual Queue Waiting Message for groups
* New: Maximum queue waiting time (optional)
* New: Forward chats to groups
* New: Invite other operators to join chat with customer
* New: Clickable search phrase in visitor view
* New: Full chat listing (see all chats on the server) with detailed information
* New: Administrators can join chats in invisible mode

This list, are from you guys, We would appreciate it if you can assist us on the basic steps on how to use these.
Thank you so much in advance

[kaz714]

Also, we had styled our current live chat with basically overwriting the images with a new one, and added some Javascript.

My question is, why does all web browsers are having a hard time showing the new images? In fact, we actually tried to clear the cache and cookies of the web browser.

Thanks. Hope to hear from you guys soon.

[kaz714]

Hi,

I am sending quite a few messages now in your support area, using my customer ID login.
But unfortunately haven't heard from your support team yet.

Anyway I want to clear this as well:

From a user's point of view, after 10/12 months or whatever,
how do I keep track on all my data? If ever I will do an update again on your upcoming patch let's say a major update 5.x??

What are your suggestions to us? We want all reports to be consistently backed-up, including visitors, operator's availability.

Thanks, your reply is much appreciated

[Derek Punzova]

Quote

But unfortunately haven't heard from your support team yet.

I am sorry but our office is closed on weekends.

Quote

From a user's point of view, after 10/12 months or whatever,
how do I keep track on all my data? If ever I will do an update again on your upcoming patch let's say a major update 5.x??

All your data will be kept, you won't loose anything during update.

Quote

We want all reports to be consistently backed-up, including visitors, operator's availability.

Please backup
1.) the MySQL database
2.) the files of the LiveZilla Server.
3.) the local files under your personal folder (my documents) / livezilla

Point 3 is optional but recommended as well.

Quote

I believe you have some guidelines on how to use the following new features on 4.x latest versions:

I am sorry, we don't offer any kind of documentation. If you have a concrete question, please let me know and I will try to explain.

[kaz714]

OK, the following are quite unclear on our part:

* New: Individual Queue Waiting Message for groups
* New: Clickable search phrase in visitor view

This is the most intriguing part, kindly explain what's the use and how to use it?

* New: Full chat listing (see all chats on the server) with detailed information

Thanks a lot for your help. hope to hear from you soon.

[Derek Punzova]

Quote

* New: Individual Queue Waiting Message for groups

This feature can be set up here:
LiveZilla Server Admin -> User Management -> Groups -> Group -> Prefedined Messages -> Queue message

Quote

* New: Clickable search phrase in visitor view

In the client's visitor monitoring panel you can find a column showing the search phrase (which is clickable).

Quote

* New: Full chat listing (see all chats on the server) with detailed information

In the clients buttom panel, you can find a tab "Chats" where all active chats are listed.

[kaz714]

Appreciate that! :)

In the client's visitor monitoring panel you can find a column showing the search phrase (which is clickable).

this search phrase has been keyed in by the user definitely, is this coming from the website search function if it has one? or the phrase would come from some search engine page and directed into your website? and eventually this phrase will be shown in the client?

Can I also ask what a 'referrer' is? on the client? and how 'Open Referrer' tab works.

Thanks.

[kaz714]

Can we check with you guys the following terminologies in the reports as well:

1. Conversion rate
2. Goals
3. Browser instances
4. Advert. value (CPT)
5. Can you also provide us an info about the 'symbols of the trends'?
(ie arrowing pointing down, negative sign etc.)

Thanks a lot!

[kaz714]

Hi Livezilla team,

can you guys provide us the details of the following in reports that we had recently purchased:

1. Conversion rate
2. Goals
3. Browser instances
4. Advert. value (CPT)
5. Can you also provide us an info about the 'symbols of the trends'?
(ie arrowing pointing down, negative sign etc.)
6. clickable search phrase (CLIENT)

Pls advice as we cannot contact your customer service using our customer login.

Thanks.

[mrpakko]

Hello staff:

I have a question about the features (Administrators can join chats in invisible mode), because i could not use, at the moment use it i get the following error "You have no permission for this action".
the account is administrator type. We are using livezilla 3.x for 20 station and now we are testing version 4.

Please help me...

Thanks

[mrpakko]

Hello staff:

New: Administrators can join chats in invisible mode

This feature can be setup here:
LiveZilla Server Admin -> User Management -> Operators-> Select Operator -> Edit-> Permissions -> Select User is allowed to join chats.. --> Select ..invisible