We need to change these to something more relevant like 'Knowledge' and 'Helpfulness'. I have changed langen-gb.php etc. under _languages folder in the Server which is great for chat visitors but want a way to change this in the LiveZilla Client as this still says 'Qualification' and 'Politeness' which is confusing for Representatives and Managers.
Does anyone know of a workaround or can this be added as a new feature please?
Change Rating Headings from Qualification and Politeness
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