4 replies to this topic

[JackOrson]

Dear Ladies and Gentlemen,
If our customers click the livazilla chat button on our website, customers must enter theire data ( pic. 1 )

(Name, email, company name ...) Which file must be changed so that no input is required and get the customer directly to the customer advisor, just when they click the chatbutton ? ( pic. 2 )

Unfortunalety our customers levae the site, just when they see, that an entry is necessery.

thanks for your time !
best regards from germany

Jack

[Derek Punzova]

You could do it like this:
1.) Create a new chat button
2.) Under advanced -> Parameters you specify a name, eg. "Guest"
3.) Under advanced -> Parameters you check Chat starts instantly ...

Hope this helps.

[JackOrson]

Hello dear Derek,
thanks for your fast answer !

Unfortunately we cant find any point with "advance" ( in german = Erweiterung )

We use the version 3.3.2.2


what is wrong with me ?

[Derek Punzova]

LiveZilla Server Admin -> Link Generator -> Erweitert -> Parameter

[JackOrson]

thanks my friend, that i should find :oops: