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livezilla automatic invites

Started by Guest_GeorgeB_*, Sep 20 2011 02:48 PM

5 replies to this topic

#1 Guest__*

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Posted 20 September 2011 - 02:48 PM

I am noticing that the automatic invite is not being sent to all visitors.

Also, how can I set it up, so that it comes from a general group, and not just 1 operator?

#2 Guest_GeorgeB_*

  • Guests

Posted 28 January 2012 - 07:56 PM

I am having the issue where the chat invite is not being triggered at all, no matter what I put for the trigger.

#3 Patrick Keil

    Administrator

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  • 600 posts
  • LocationSingen, Germany

Posted 30 January 2012 - 07:43 AM

Quote

Also, how can I set it up, so that it comes from a general group, and not just 1 operator?
You can set up all operators you like to send invitations. At this time, it's not possible to select a group but that's on our list.

Quote

I am having the issue where the chat invite is not being triggered at all, no matter what I put for the trigger.
I guess that one of your settings does prevent this. Feel free to post your complete configuration and we will have a look at it.

#4 Guest_GeorgeB_*

  • Guests

Posted 30 January 2012 - 06:18 PM

View PostPatrick Keil, on 30 January 2012 - 07:43 AM, said:

You can set up all operators you like to send invitations. At this time, it's not possible to select a group but that's on our list.


I guess that one of your settings does prevent this. Feel free to post your complete configuration and we will have a look at it.

Patrick,

I appreciate the response. I managed to just keep playing around with the software and got it all to work.

I put the client and visitor poll frequencies to 1 and now it is working the way I like.

However, I am noticing something new. Not that big of a deal, but never have done it before.

If someone goes into chat, whether I talk to them or not and then they leave, it keeps their information saved. I have been testing this software, and now everytime I go, it already has my name entered. Never saved it before, so not sure what setting might be causing this.

#5 Guest_GeorgeB_*

  • Guests

Posted 30 January 2012 - 06:20 PM

View PostPatrick Keil, on 30 January 2012 - 07:43 AM, said:

You can set up all operators you like to send invitations. At this time, it's not possible to select a group but that's on our list.

This would be very beneficial. It would be awesome, just a general messaged was used, and then when someone clicked on "start chat" it would go to the first available operator.

I am guessing the way it would work right now is this:

I have 4 operators.

So, someone goes to the site, and my name pops up and I take the chat.

Then someone else comes to the site, then the next available one shows up and takes that chat

and so on

Is this correct?

#6 Patrick Keil

    Administrator

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  • 600 posts
  • LocationSingen, Germany

Posted 31 January 2012 - 07:05 AM

Quote

Is this correct?
Yes. When multiple operators are checked, it will select the operator by random. Please keep in mind that a group based invitation would not have the personal touch of an operator based invitation (photo + name).
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