4 replies to this topic

[UweKeim]

When my support employees are out-of-office, the chat icon on the website correctly displays "Offline".

If a user clicks the offline icon, a popup appears, giving the user the ability to enter an offline message into a form.

My feature request is:

Instead of showing the offline message form, I want to be able to specify an URL that is being called (non-javascript, if possible) instead.

Background

Since we are having a support forum, I want the users to visit the forum upon chat-offline-times and not open a second support channel with these offline messages.

Best regards
Uwe

[swg]

Server Configuration --> Offline Messages

[ctcdev]

Hi.

My question is related to the topic.
I see how to redirect user to a URL when status is offline, under Server Configuration > Offline Messages.

However, how do we customize/set a different URL per group? Or in our case, Group 1 will redirect to a URL while Group 2 will use Livezilla Offline Messages.

Thanks.

[Derek Punzova]

Unfortunately, that's not possible at this time.

[ctcdev]

Oh okay. Thanks anyway, Derek.