4 replies to this topic

[titan]

Quick bug: The setting "Use user email address as sender for offline messages" does not seem to work. I can only see the "reply-to:" header being set. The email needs the "from:" header set also.

Kind Regards
Lee.

[Derek Punzova]

Quote

Quick bug

Not a bug, this function is simply denied by your mailserver. Most mailservers do not support that anymore for security reasons.

[titan]

Hi Derek

I've been running a hosting company for 11 years so I find that comment a little odd.

If you have a mailserver which hosts the domain "livezilla.com", you can send an email to that server with any "from:" address you wish, provided the recipient is someone@livezilla.com. We are not talking about relaying here.

Look, I'm SSH'd onto our server running the livezilla software. I want offline messages to go to support-at-titaninternet.co.uk and I'll pretend to be a user lee-at-sidc.co.uk:

[chat@titan-chat-1 /]$ telnet server01.exchange.titaninternet.co.uk 25
Trying 217.77.176.13...
Connected to server01.exchange.titaninternet.co.uk (217.77.176.13).
Escape character is '^]'.
220 server01.exchange.titaninternet.co.uk Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at  Fri, 18 Mar 2011 08:40:26 +0000 
HELO chat.titaninternet.co.uk
250 server01.exchange.titaninternet.co.uk Hello [85.232.59.239]
MAIL FROM: lee@sidc.co.uk
250 2.1.0 lee@sidc.co.uk....Sender OK
RCPT TO: support@titaninternet.co.uk
250 2.1.5 support@titaninternet.co.uk 
DATA
354 Start mail input; end with .
From: lee@sidc.co.uk
To: support@titaninternet.co.uk
Subject: Test

hello this is a test

.
250 2.6.0  Queued mail for delivery
quit
221 2.0.0 server01.exchange.titaninternet.co.uk Service closing transmission channel

Now lets look at the message headers:

Microsoft Mail Internet Headers Version 2.0
Received: from chat.titaninternet.co.uk ([85.232.59.239]) by server01.exchange.titaninternet.co.uk with Microsoft SMTPSVC(6.0.3790.4675);
	 Fri, 18 Mar 2011 08:41:39 +0000
From: lee@sidc.co.uk
To: support@titaninternet.co.uk
Subject: Test
Return-Path: lee@sidc.co.uk
Message-ID: 
X-OriginalArrivalTime: 18 Mar 2011 08:42:01.0583 (UTC) FILETIME=[59B807F0]
Date: 18 Mar 2011 08:42:01 +0000

Now, if I do a offline message via the chat popup interface:

Microsoft Mail Internet Headers Version 2.0
Received: from localhost ([85.232.59.239]) by server01.exchange.titaninternet.co.uk with Microsoft SMTPSVC(6.0.3790.4675);
	 Fri, 18 Mar 2011 08:45:17 +0000
Subject: LiveChat - New Email from lee@sidc.co.uk
To: support@titaninternet.co.uk
From: livechat@titaninternet.co.uk
Reply-To: lee@sidc.co.uk
Date: Fri, 18 Mar 2011 08:45:17 +0000
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 8bit
X-Mailer: LiveZilla.net/3.3.2.1
Return-Path: livechat@titaninternet.co.uk
Message-ID: 
X-OriginalArrivalTime: 18 Mar 2011 08:45:17.0347 (UTC) FILETIME=[CE673F30]

So all you need to do is set the "From:" header, rather than the "Reply-To:"

What does this setting do anyway? I can find no difference.

Congratulations on a fantastic product by the way. Myself and all my staff have been very impressed.

[titan]

As an update, I've changed the mailserver setup back to phpmail, and it does work as expected. The email comes "from" the users' email address.

It just doesn't do this if you use SMTP Mail, which would be our preferred option.

Kind Regards
Lee.