6 replies to this topic

[Dieter]

Hi,
times are changeing and bandwith in the internet is growing. In my opinion video-chat with sound (operator to customer) could be the next logical step in live-chat. The xxx-segment shows that it works. Does somebody agree?
Regards, Dieter

[Derek Punzova]

It depends, I think most users don't want/use it, it means a lot of stress for your operators and I don't see any real benefit. It's a plaything, not more not less ...

[Spock]

In some cases if it is appropriate given the option
course for which you want to use must be free of it
I think I can generate Extress but we evaluate this operator

[zomex]

In all honesty this would be a cool feature but I think it will make LiveZilla very heavy if used.

Jack

[cassey37]

And I like the idea, it would be very interesting, unless it really become heavy to use.... :roll:

[Derek Punzova]

We recently replaced the direct draw webcam part by a flash based one. The framerate is still at ~0.2 FPS (very low) but it would be easy to move forward to a real streaming video and audio solution based on flash. However this would require access to a flash media server (or one of the free alternatives).

Not sure if it's still interesting under this aspect.

[janhan]

We all know LiveZilla is the best Live help solution available. As an online dating service provider, I can just say that bidirectional video will prove extremely valuable for me, because this way I can verify my new signups. For example, when a new user sign up, i can have an interview with him or her to make sure it is not a scammer before I activate the profile on my site. As at the moment, you can turn webcam support on or off, so the same can be done with 2 way webcam support, it can be either turned on (used) or off (not used). I think if LiveZilla incorporate this mod, many many dating service providers will use it as their preferred live help solution. As things stand now, I am even willing to pay for this modification. Thx LiveZilla