12 replies to this topic

[Derek Punzova]

1.) Please make sure that you use PHP 5 (it doesn't work properly with PHP 4)
2.) Remove all special chars from your operator / group ids & names

That should fix it.

[Derek Punzova]

Quote

if you have any other clues

Would you mind to create a fresh LiveZilla installation to a different location on your webserver? Just to make sure that your current installation isn't messed up.

[flom]

Hello,

I have the same problem. Tried everything you suggested. Nothing worked. Using PHP 5.2.17. Made a new installation with new configuration. Help! :o

Kind regards
FloM

[Derek Punzova]

As this thread is over one year old, please provide a full description of your problem including the things you tried to solve it. Thanks

[flom]

Hello,

I have updated my livezilla server and clients from 3.1.8.6 or 3.1.8.5 to version 3.3.2.2 yesterday. But unfortunately since then when the customer tries to start chat, the operator is not notified about it (it doesnt ring nor show notification). Worked properly before the update. I also tried a reinstallation with a new config but with no success, still the same problem. Operator is shown as Online but live chat doesnt work, it doesnt notify the operator about the fact that the customer started the chat. I am using PHP 5.2.17 and as I made a fresh install there are no special chars.

Kind regards
FloM

[Derek Punzova]

Can you check the MySQL version as well please?

[flom]

Of course. We use mySQL Version 5.0.92.

[Derek Punzova]

Any other special or uncommon configurations we should know about?

Do you run a dedicated server or is it shared hosting?

[flom]

It is a managed Server. So we are the only ones who use it. There were no changes to the system since the update to the last version. So the fault must be in the software. The only thing I think that might be worth mentioning is the content of the .htaccess file in the folder in which the livezilla folder is:

AddType x-mapp-php5 .php
AddHandler x-mapp-php5 .php

DirectoryIndex index.php

RewriteEngine on

RewriteBase /

RewriteCond %{REQUEST_URI} !^/media/
RewriteCond %{REQUEST_URI} !^/extAdmin/
RewriteCond %{REQUEST_URI} !^/skin/
RewriteCond %{REQUEST_URI} !^/js/
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-l

RewriteRule .* index.php



# Expire headers 5184000 Sekunden = 2 Monate

ExpiresActive On
ExpiresByType image/x-icon "access plus 5184000 seconds"
ExpiresByType image/gif "access plus 5184000 seconds"
ExpiresByType image/jpg "access plus 5184000 seconds"
ExpiresByType image/png "access plus 5184000 seconds"
ExpiresByType text/css "access plus 5184000 seconds"
ExpiresByType text/javascript "access plus 5184000 seconds"
ExpiresByType application/javascript "access plus 5184000 seconds"
ExpiresByType application/x-javascript "access plus 5184000 seconds"


# BEGIN Cache-Control Headers

  
        Header set Cache-Control "max-age=5184000, public"
  
  
        Header set Cache-Control "max-age=5184000, private"
  
  
        Header set Cache-Control "max-age=216000, private"
  


# Turn ETags Off

   Header unset ETag

FileETag None

[Derek Punzova]

Quote

So the fault must be in the software.

There are always server configurations LiveZilla is not compatible with.

Based on the given information, we are not able to provide a general solution for and/or reproduce this problem.

Creating a solution requires FTP access to the affected LiveZilla Server Installation and to the MySQL database used by LiveZilla as well.

If that is appropriate for you, please send me the FTP login via private message and we will investigate as soon as possible.

Thanks for your understanding.

[flom]

Ok I sent the data in a private message.