Pay for Support Feature
Posted 08 November 2009 - 11:40 AM
I have been an IT solutions provider for many years, and over those years have used various different remote support solutions. Unfortunately none have ever had a payment feature integrated within the remote support software, so we have always had to build something alongside it.
I see livezilla as a great new tool for remote support however the authors are not currently charging for the software, which makes great business sense. I remember when logmein became logmein (they were previously called remotelyanywhere) and their main competition was gotomy pc (or go to assist for the rescue version). They drastically undercut the competiton by offering logmein for free and charging for a slightly more pro version, and also offered logmein rescue for free for a good while, which obviously seriously hurt sales of gotoassist and established a very strong customer base for logmein (now it is the preferred solution!) - so i can see very well a good business strategy in place for your product.
However, my idea is along the lines of integrating a payment solution into the product somehow, so that users can set their own prices for support (i.e. free, $1 per minute, $20 per incident...etc) where the payment gateway and charges are handled by livezilla and with livezilla taking a percentage cut of the set fee (plus a handling charge obviously). This would allow you to offer all of the pro features for free, but as soon as someone wishes to charge for support, they can easily set their fee and have the payment transaction completed with ease all through the software. and livezilla makes their money. I would imagine this way with a product which is full of features without limits this would allow you to build a substantial customer base and severely cut into the competition, all while making your 10% or whatever for all charged support - this could basically result in a multi-million dollar turnover, especially with remote support becoming more common place now.
There would be some who would setup their own paypal or similar payment system and handle things themselves, but i would imagine that with the hassle involved (believe me, there is hassle) not just in setting it up, but monitoring time etc then having a system built directly in which monitors the time, session etc would be so attractive and if the cut was reasonable i.e. 10% then there would be no question but to use the built in payment fascility (we would just integrate it into our costs if need be).
What do you think?
Posted 09 November 2009 - 08:27 AM
However, we currently discuss an integrated feature like the one you ask for. I am not sure right now but its possible that we come up with such a feature quite soon.
Posted 10 November 2009 - 05:27 PM
Posted 15 December 2010 - 03:04 PM
I will like more as a premium feature, making a payment for having this service implemented, so it doesn't depend on external services.
Posted 08 December 2011 - 05:01 PM
It's a great idea. I think that integrating PayPal as a payment option is a good idea too, PayPal is used everywhere and most people have an account, especially of they are eBay users.
Posted 09 December 2011 - 08:01 AM
LiveZilla 4.x comes with an integrated validation features. This allows you to sell chat tickets through your own online shop and LiveZilla will validate these tickets before granting access to the chat.
You can set up validation for all input fields:
http://www.livezilla.net/faq/en/?fid=cu ... put-fields
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