There can be an option to hide the "chat offline" icon completely.
Though I dont plan to use this feature, but from discussions over web hosting forums, I have seen people going after the thought that showing live chat offline is worse than not showing a live chat function. So implementing this feature might help many.
However a workaround to this might be just using a white blank image. (or anything matching your page background)
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Hiding chat icon when offline
Started by Guest_dotcomUNDERGROUND_*, Nov 16 2008 12:56 PM
8 replies to this topic
#2
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- LocationSingen, Germany
Posted 18 November 2008 - 09:36 AM
Quote
However a workaround to this might be just using a white blank image.
You said it already.
#3 Guest_DreamWorker_*
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Posted 13 February 2010 - 11:58 AM
That unfortunately doesnt work - it leaves the blank picture of the same size like online icon, even if I set 1px picture as offline icon.
#4
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Posted 13 February 2010 - 12:03 PM
An alternative is the LiveZilla API which can be used to check the online/offline status before sending the chat button to the browser.
The API documentation can be found on your webserver within _docs.
The API documentation can be found on your webserver within _docs.
#5
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Posted 21 October 2010 - 07:04 PM
Could you change IsOperatorAvailable() to accept an optional parameter array of Groupnames?
Right now I use GetOperators() and then for each one check if they're online and then check if they belong to group "Sales". It would be nice to call isOperatorAvailable("Sales"); and get the boolean return value for that groupname. :D
Right now I use GetOperators() and then for each one check if they're online and then check if they belong to group "Sales". It would be nice to call isOperatorAvailable("Sales"); and get the boolean return value for that groupname. :D
#6
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Posted 31 March 2011 - 06:28 PM
IsOperatorAvailable() should accept a parameter of "operator name" and only return true when that user isn't away/busy/offline.
Another function could be created to do the same for a group, IsGroupAvailable(), for example.
Since image.php doesn't care who I've assigned as the rep/group, I'm planning on writing a wrapper in PHP that checks to see if a specific rep is available. If not, I show the offline chat message. If available (not away/busy/offline) then I'll call image.php like usual.
Another function could be created to do the same for a group, IsGroupAvailable(), for example.
Since image.php doesn't care who I've assigned as the rep/group, I'm planning on writing a wrapper in PHP that checks to see if a specific rep is available. If not, I show the offline chat message. If available (not away/busy/offline) then I'll call image.php like usual.
#7
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Posted 02 April 2011 - 04:48 AM
I just use an image that is blank and blends with the background of where I put the image...or you could use a transparent png file for the offline.
#8
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Posted 01 February 2012 - 11:41 AM
Quote
An alternative is the LiveZilla API which can be used to check the online/offline status before sending the chat button to the browser.
The API documentation can be found on your webserver within _docs.
The API documentation can be found on your webserver within _docs.
Can the API be invoked remotely?
I've two separate webservers, the "www" one, where the web pages run, and the livezilla one.
They are not only physical separated but also the ownership is different: the livezilla one is owned from my customer, the "www" one is owned from a company for whom my customer will provide "direct chat customer services".
So there's no way to have livezilla running on the same webserver of the web pages.
Thanks in advance
#9
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Posted 01 February 2012 - 01:31 PM
This thread is kind of old, did you note that overlay chat buttons can be set up as "Online only (hide when operators are offline"? That would do it out of the box.
Unfortunately, there's no way to connect to the API from a remote server at this time.
Unfortunately, there's no way to connect to the API from a remote server at this time.
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