Alternate URL when support offline
Posted 16 November 2008 - 01:36 AM
First of all, fantastic software, very good job!
I have a question and that is, when live support are offline, is it possible to change where the links go to? At present the user is taken to LiveZillas contact form for leaving a message however I want to direct customer to our own inhouse email contact form instead - is this possible?
Posted 18 November 2008 - 09:26 AM
Posted 19 November 2008 - 02:41 PM
Any light on how that can be done please?
We want to redirect it to our ticket submission page.
Posted 20 November 2008 - 04:56 PM
Posted 20 November 2008 - 05:02 PM
Posted 20 November 2008 - 06:52 PM
What about visitors get redirected right when they click on the "chat offline" icon?
Posted 20 November 2008 - 09:01 PM
Posted 21 November 2008 - 08:48 AM
Posted 21 November 2008 - 12:44 PM
That will be a great feature.
Many of us should be piping the leave msg emails to help desks anyways, so pointing the visitor to help desk should be a better option. And many of the help desks provide kb article matching before submission and many other features. So I am sure many LiveZilla users will love to point the user to a ticket submission url rather than the form.
Posted 07 December 2008 - 05:09 AM
Posted 07 December 2008 - 01:04 PM
Posted 08 December 2008 - 08:28 AM
Hope this helps.
Posted 10 December 2008 - 08:46 AM
Hope this helps.
I don't know how to say thank you more enough. LiveZilla Version 188.8.131.52 made my dream come true. :D
Posted 10 December 2008 - 10:19 AM
Posted 13 December 2008 - 01:06 PM
First it opens the chat window and then redirects to our helpdesk submit ticket url within that small window which does not hold the page well.
Was not the new version supposed to redirect to just to the offline url without opening the small window.
Posted 15 December 2008 - 08:22 AM
Posted 19 December 2008 - 11:41 PM
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