Greetings.
New to LiveZilla -- so far, very happy -- one thing that I need to solve:
IF we choose to have the chat button while offline link directly to our "contact us" page - we can set it up in the server admin to do this (offline messages, redirect user to URL), HOWEVER, the redirect causes the chat window to popup, then the redirect to our page comes in as a new window [ target="_blank" ] AND it strips out all user content (toolbars).
It's quite ugly, and the 3 step process is not friendly to the customer. "WHY is all this popup stuff happening?" a visitor may say...
I would prefer that the redirect use the target="_self" so that the customer preserves their browser's toolbars, and the effect is just as if they clicked on the "contact us" link.
I could script a time of day if/else that surrounds the link, but the better way is for LiveZilla code to know when an operator is not avail and simply redirect. Is this not as simple as it appears to be? Is it just me? Thanks.
Jeremy
0
offline redirect pop-up and page target issues
Started by Guest_carpeperdiem_*, Oct 15 2009 01:45 AM
12 replies to this topic
#2 Guest__*
-
- Guests
Posted 19 October 2009 - 06:17 AM
Not being mean but,
Why don't you just leave it has it was in the first place.
Like, whatever your 'Contact Us' page email is, have that as the email when your chat is offline. Then the message will be sent to your 'Contact Us' email address.
Why don't you just leave it has it was in the first place.
Like, whatever your 'Contact Us' page email is, have that as the email when your chat is offline. Then the message will be sent to your 'Contact Us' email address.
#3 Guest_carpeperdiem_*
-
- Guests
Posted 20 October 2009 - 02:12 PM
...BECAUSE...
We have a a help system from our site, and it logs to its own database. We try to collect customer info on the submit page -- we have already invented this and there is no need to duplicate it.
LiveZilla ALREADY has the "redirect to contact us URL" feature -- so we're going to us it. My issue is how LiveZilla does the redirect -- it brings up popups and puts the user into a new browser window. I am trying to avoid this.
We have a a help system from our site, and it logs to its own database. We try to collect customer info on the submit page -- we have already invented this and there is no need to duplicate it.
LiveZilla ALREADY has the "redirect to contact us URL" feature -- so we're going to us it. My issue is how LiveZilla does the redirect -- it brings up popups and puts the user into a new browser window. I am trying to avoid this.
#4
-
- Members
-
- 73 posts
Advanced Member
Posted 03 January 2010 - 03:09 AM
Yes, I just discovered the same problem. Is there a way so that we can make it redirect to our custom contact URL in the same browser window the person was in before they clicked the live chat icon?
#5
-
- Moderators
-
- 6057 posts
Support Team Member
Posted 03 January 2010 - 10:43 AM
Quote
Is there a way so that we can make it redirect to our custom contact URL in the same browser window the person was in before they clicked the live chat icon?
#6
-
- Members
-
- 186 posts
Advanced Member
Posted 06 January 2010 - 12:51 PM
carpeperdiem said:
Greetings.
New to LiveZilla -- so far, very happy -- one thing that I need to solve:
IF we choose to have the chat button while offline link directly to our "contact us" page - we can set it up in the server admin to do this (offline messages, redirect user to URL), HOWEVER, the redirect causes the chat window to popup, then the redirect to our page comes in as a new window [ target="_blank" ] AND it strips out all user content (toolbars).
It's quite ugly, and the 3 step process is not friendly to the customer. "WHY is all this popup stuff happening?" a visitor may say...
I would prefer that the redirect use the target="_self" so that the customer preserves their browser's toolbars, and the effect is just as if they clicked on the "contact us" link.
I could script a time of day if/else that surrounds the link, but the better way is for LiveZilla code to know when an operator is not avail and simply redirect. Is this not as simple as it appears to be? Is it just me? Thanks.
Jeremy
New to LiveZilla -- so far, very happy -- one thing that I need to solve:
IF we choose to have the chat button while offline link directly to our "contact us" page - we can set it up in the server admin to do this (offline messages, redirect user to URL), HOWEVER, the redirect causes the chat window to popup, then the redirect to our page comes in as a new window [ target="_blank" ] AND it strips out all user content (toolbars).
It's quite ugly, and the 3 step process is not friendly to the customer. "WHY is all this popup stuff happening?" a visitor may say...
I would prefer that the redirect use the target="_self" so that the customer preserves their browser's toolbars, and the effect is just as if they clicked on the "contact us" link.
I could script a time of day if/else that surrounds the link, but the better way is for LiveZilla code to know when an operator is not avail and simply redirect. Is this not as simple as it appears to be? Is it just me? Thanks.
Jeremy
Why dont you just go into the livezilla code for your button and find in the first javascript code for where it says menu and make it equal to yes. then the menu bar will be there. im sure if you learn about javascript you could also add the addressbar and everything else. Stop complaining to livezilla about your easy problems that you can do research on yourself.
Its so sad how lazy everyone is on here. The software is still freeware and you all complain too much
#7 Guest_ashraf_dilu_*
-
- Guests
Posted 21 January 2010 - 01:26 PM
Dear Guys,
Is it possible to initiate chat using API? Basically, i'm trying to have my set of input fields in a page which is independent of livezilla, when the user submits the input fields, the form will trigger the chat. However, the user will not see further response typed by the customer agent from Livezilla Client.
It would be greatly appreciated if someone let me know what triggers the chat in livezilla client when user fills out the login form.
Note: I'm not sure whether i have presented myself clear, if unclear, let me know. i'll try to explain further.
Many Thanks,
Ashraf
Is it possible to initiate chat using API? Basically, i'm trying to have my set of input fields in a page which is independent of livezilla, when the user submits the input fields, the form will trigger the chat. However, the user will not see further response typed by the customer agent from Livezilla Client.
It would be greatly appreciated if someone let me know what triggers the chat in livezilla client when user fills out the login form.
Note: I'm not sure whether i have presented myself clear, if unclear, let me know. i'll try to explain further.
Many Thanks,
Ashraf
#8
-
- Moderators
-
- 6057 posts
Support Team Member
Posted 21 January 2010 - 01:48 PM
Quote
when the user submits the input fields, the form will trigger the chat.
I think you just need to output the regarding javscript code of an auto-popup window with livezilla.php as target.
You can pass-thru the visitor details via GET to the new chat window.
#9 Guest_ashraf_dilu_*
-
- Guests
Posted 22 January 2010 - 06:56 AM
Dear Derek,
Many thanks for the response.
The reason why i wanted API is to not show the chat window at all for the user. Let me explain further:
I'll have the below fields in one of the page of my website1 which is independent of Livezilla. (Let's consider Livezilla is installed in my another server website2)
Name, Phone number, country and Best time to call.
When visitor fill out this form and submit it from my website1, i'll trigger a chat in Livezilla client where the CSR will be alerted. However, the user will be served with my own custom response "We'll call you back As soon as Possible" instead of chat window.
If there is any API call to just initiate Chat, it'll help me.
BTW, i couldn't find the option "I want to pass-thru dynamic data from my website" in parameter tab of 'link generator'. I'm using 3.1.8.3 version of livezilla.
Many Thanks,
Ashraf
Many thanks for the response.
The reason why i wanted API is to not show the chat window at all for the user. Let me explain further:
I'll have the below fields in one of the page of my website1 which is independent of Livezilla. (Let's consider Livezilla is installed in my another server website2)
Name, Phone number, country and Best time to call.
When visitor fill out this form and submit it from my website1, i'll trigger a chat in Livezilla client where the CSR will be alerted. However, the user will be served with my own custom response "We'll call you back As soon as Possible" instead of chat window.
If there is any API call to just initiate Chat, it'll help me.
BTW, i couldn't find the option "I want to pass-thru dynamic data from my website" in parameter tab of 'link generator'. I'm using 3.1.8.3 version of livezilla.
Many Thanks,
Ashraf
#10
-
- Moderators
-
- 6057 posts
Support Team Member
Posted 22 January 2010 - 07:43 AM
Quote
I'm using 3.1.8.3 version of livezilla.
#11 Guest_ashraf_dilu_*
-
- Guests
Posted 22 January 2010 - 01:01 PM
Dear Derek,
Thanks for the information. I have updated the livezilla version and implemented the feature "I want to pass-thru dynamic data from my website".
Now, I can pass on the customer information from my custom page to Livezilla chat login window using the above feature. Is it possible that i can skip login window and directly initiate the chat?
This way i can silent post data from my custom page to livezilla and trigger the chat. However, i can show my custom response in my page instead of chat.
I really appreciate your help and time.
Many Thanks,
Ashraf
Thanks for the information. I have updated the livezilla version and implemented the feature "I want to pass-thru dynamic data from my website".
Now, I can pass on the customer information from my custom page to Livezilla chat login window using the above feature. Is it possible that i can skip login window and directly initiate the chat?
This way i can silent post data from my custom page to livezilla and trigger the chat. However, i can show my custom response in my page instead of chat.
I really appreciate your help and time.
Many Thanks,
Ashraf
#12
-
- Moderators
-
- 6057 posts
Support Team Member
Posted 22 January 2010 - 02:01 PM
Quote
login window and directly initiate the chat?
#13 Guest_ashraf_dilu_*
-
- Guests
Posted 25 January 2010 - 05:43 AM
Many Thanks for your support Derek... :)
-Ashraf
-Ashraf
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
